Bushfire Recovery

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This page is here to support our community in recovery from bushfire. If you have been affected, there are a range of supports still available.

NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

OTHER SUPPORT :

COMMUNITY HUBS

Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION




LOCAL RECOVERY SUPPORT SERVICES

FOR LOCAL RECOVERY SUPPORT SERVICES CLICK HERE






FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.

We know people can be affected by bushfire in many, varied ways over a long period of time. Please be aware that there are still a range of supports available from services that can meet with you in your home or community. For more information view the listing HERE.

For the latest information on Flood Recovery, please head to our Flood Recovery Information page

This page is here to support our community in recovery from bushfire. If you have been affected, there are a range of supports still available.

NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

OTHER SUPPORT :

COMMUNITY HUBS

Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION




LOCAL RECOVERY SUPPORT SERVICES

FOR LOCAL RECOVERY SUPPORT SERVICES CLICK HERE






FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.

We know people can be affected by bushfire in many, varied ways over a long period of time. Please be aware that there are still a range of supports available from services that can meet with you in your home or community. For more information view the listing HERE.

For the latest information on Flood Recovery, please head to our Flood Recovery Information page

Category General news   Show all

  • COMMUNITY UPDATE - 24/11/20

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    Bushfire Local Economic Recovery Fund - Applications are now open until 2pm Thursday, 28 January 2021. Follow this link for further details 👉www.nsw.gov.au/region…/bushfire-local-economic-recovery-fund

    📌NSW Business Survey for Bushfire Impacted Areas - The NSW Government would like to hear about your experience as a business owner affected by the 2019–20 bushfires via a brief survey. To complete the survey, please click on this link 👉 https://nswbushfire.syd1.qualtrics.com/…/form/SV_0B8W3L5q27…

    ℹ️ To view the range of assistance currently available to bushfire-affected businesses, please visit the Service NSW bushfire support hub at https://www.service.nsw.gov.au/campaign/business-support-bushfire-impacted-communities

    You can also call 13 77 88 to speak to a Service NSW Business Concierge or visit https://mybusiness.service.nsw.gov.au/concierge to register for a call back at a time that suits you.

  • Community Recovery and Resilience

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    Community Recovery and Resilience

    There are some great opportunities to support your mental health and wellbeing currently available including:

    📌 Red Cross Mental Health and Wellbeing Courses
    St Albans (Settlers Arms Inn) - Friday, 6 November from 11am to 3pm
    Kurrajong (Kurrajong Community Centre) - Friday, 20 November from 11am to 3pm
    Richmond (Hawkesbury Leisure and Learning Centre) - Friday, 27 November from 11am to 3pm
    Register here 👉 redcross.org.au/bluemountains

    📌 Red Cross Webinar - Decision Fatigue
    Tuesday, 10 November
    Join in on this disaster recovery webinar with expert and cognitive scientist Jolie Wills as she shares her valuable insights on how the mind works under prolonged pressure, how we make decisions and how our reactions and behaviours are impacted by stress. Register here 👉https://zoom.us/webinar/register/WN_CUcsrK-4RrqjZSFpGXdrMw

    📌 Your Community Wellness Program
    3 November 2020 to 4 March 2021
    A free wellness program for our bushfire affected communities, hosted by the Blue Mountains Botanic Garden. Further details, including dates and registration can be found here

  • RE-BUILDING AFTER BUSHFIRES: AUSTRAL BRICKS ARE HERE TO HELP

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    For any bushfire victims who had built their home with Austral Bricks, Brickworks Building Products will replace all the bricks, free of charge, including delivery.

    For homes constructed from other building materials, Brickworks will assist the re-build with 50% off all materials in the Brickworks Building Products portfolio. This includes bricks, pavers, roof tiles, masonry blocks and retaining walls.

    If you or someone you know has recently lost their home to the bushfires, please contact us on 13 27 42, or fill out the application form below.

  • Outreach Survey

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    supporting image

    If your home was damaged or destroyed in the bushfires, keep an eye on your emails – we have partnered with Service NSW to ask you a few questions about bushfire recovery. Your answers will help us understand what support is most needed in our communities, and to let you know about available assistance.

  • The Bushfire and Natural Hazards Cooperative Research Centre

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    The Bushfire and Natural Hazards Cooperative Research Centre and the University of Wollongong are commencing bushfire research in the Hawkesbury and are inviting Hawkesbury community members to participate by sharing their stories.

    Researchers are undertaking independent research into community preparedness and responses to the 2019-20 bushfires in New South Wales. The research is funded by the New South Wales Rural Fire Service (NSW RFS) and the results will be presented to the NSW RFS.

    To participate in the research, simply complete a short form on The Bushfire and Natural Hazards Cooperative Research Centre website at www.bnhcrc.com.au/research/nswfires201920 and the researchers will contact you to arrange a suitable interview time. The website provides more information about the research.

  • Business Impact Survey

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    Has your business been impacted by the 2019/2020 bushfires? If so, we encourage you to complete the BizRebuild survey.

    The research aims to understand how local businesses were impacted by the bushfires. The results will help BizRebuild understand the scale of the impact on businesses and enhance their support programs.

    ℹ️Survey link

  • Free Remote Area Recycling Event

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    FREE REMOTE AREA RECYCLING EVENTS!

    Hawkesbury City Council are offering free remote area recycling collection events, to allow residents who live in remote areas to dispose of items that pose a fire or health risk and potentially pollute the Hawkesbury environment.
    Items that will be accepted include paint, motor oil, gas bottles and car and household batteries.

    This year’s remote area recycling collection events will be held at:
    ➡️ St Albans on Saturday, 22 August
    ➡️ Colo Heights on Saturday, 5 September
    ➡️ Bilpin on Saturday, 19 September.

    If you are a resident in the St Albans, Colo Heights or Bilpin areas and would like to register please visit:
    www.hawkesburywaronwaste2020.eventbrite.com
    Numbers are strictly limited and COVID-19 requirements will be in place.


  • BizRebuild was on the ground in the Hawkesbury

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    BizRebuild was on the ground in the Hawkesbury from 10 June to 12 June to meet with with Council staff and to provide support to around 20 business owners across the Hawkesbury.

    BizRebuild were able to provide some immediate relief through the distribution of re-tooling and service vouchers totalling $23,000 for the region.

    St Albans resident, Pinny Kong said: “We were very lucky to get a $500 voucher from BizRebuild last week to help pay off some of the money we owe our accountant, as we would not be receiving any income this year because of the bushfire, flood then COVID-19”.

    BizRebuild specifically focuses on providing businesses:

    👉Information on and assistance with navigating the available COVID-19 and bushfire related financial support for NSW businesses, such as state and federal government administered grants, loans and other available financial assistance
    👉One-on-one assistance with completing application forms for COVID-19 and bushfire related financial support applicable to NSW businesses
    👉More general business related information and, where possible, putting businesses in touch directly with external business specialists through their network of business community members.
    👉A dedicated mental health and trauma expert for private and confidential counselling and support.

    Council encourages other businesses to come forward if they require assistance by contacting bizrebuild@bca.com.au or visiting www.bizrebuild.com.au

    BizRebuild is a business-led initiative, backed by the Business Council to provide practical and on the ground assistance to local businesses impacted by the bushfires. Visit www.bizrebuild.com.au for information.


  • Council is working in collaboration with Hawkesbury Local Landcare Network

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    Landcare coordinators will:
    👉 visit Bushfire affected properties to provide advice on post-fire land management and conservation
    👉create and provide a support network to the community
    👉 discuss what to look out for and explain how to support research such as notifying of a species you don’t recognise, logging wildlife sightings etc.
    organise workshops that will cover:
    ➡️weed management
    ➡️erosion control
    ➡️soil management
    ➡️what to expect over the next six months in terms of recovery and new plants
    ➡️feral animal management such as fox management

    Council staff will be in contact with bushfire affected residents over coming weeks about program participation.

    If you are interested in participating, please contact Katherine Claire at Hawkesbury Local Landcare Network on ☎️4574 9601 or Council’s Bushfire Recovery Coordinator on ☎️4560 4444 to register for a site inspection to assess your eligibility.

    The NSW Landcare Program is funded by the NSW Government and is supported through the partnership of Local Land Services and Landcare NSW.

  • BizRebuild Team to Visit Hawkesbury

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    The BizRebuild team are coming to the Hawkesbury with FREE business information and advice that will assist our local business who have been affected by the bushfires.

    They are visiting the following locations;
    St Albans - Wednesday, 10 June 2020
    Bilpin - Thursday, 11 June 2020
    Colo - Friday, 12 June 2020
    ☎️Call 1800 497 121 to make an appointment

    The BizRebuild team will be able to assist you in the following ways;
    👉Information on and assistance with navigating
    the available COVID-19 and bushfire related
    financial support for NSW businesses, such as
    state and federal government administered grants,
    loans and other available financial assistance
    👉 One-on-one assistance with completing
    application forms for COVID-19 and bushfire
    related financial support applicable to NSW
    businesses
    👉More general business related information
    and, where possible, putting businesses in touch
    directly with external business specialists through
    our network of business community members
    after sessions
    👉A dedicated mental health and trauma expert
    for private and confidential counselling and support
    ℹ️Visit www.bizrebuild.com.au for information

Page last updated: 29 Mar 2023, 04:19 PM