Flood Recovery Information

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This page is here to support our community during the ongoing recovery from the March 2021 floods. There is a still a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery.

Register for text message updates on Greens Road HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE

Register to receive Cornwallis Road updates HERE



COUNCIL SUPPORT

Flood Waste Disposal The Waste Levy Exemption for flood waste still applies for those residents that choose to dispose of their flood waste at Council’s Waste Management Facility. This exemption has been extended until 31 March 2022 and residents can further minimise waste disposal costs by separating their load into recyclables and landfill.

Council Financial Assistance Council are committed to supporting our community to recover from the flood. There is financial assistance available:

Rates Payments Your property may have been significantly impacted by the flood. We understand this may impact your ability to pay the Rates. If you are experiencing financial difficulties, please email us at council@hawkesbury.nsw.gov.au or contact our Debt Recovery Officer on (02) 4560 4610 to discuss how we can assist.

Application Fees will be waivered for construction or reconstructions works for flood impacted properties. Development Applications and Construction Certificate Applications for flood impacted properties will be prioritized.

COMMUNITY HUBS


Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

OTHER LOCAL RECOVERY SUPPORT SERVICES CLICK HERE

FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

You can book an appointment with a Flood Recovery Customer Care specialist by calling 13 77 88.

A range of assistance is available for primary producers, non profit organisations, landholders and small business operators through the Rural Assistance Authority https://www.raa.nsw.gov.au/ or call 1800 678 593

Rural Aid supports and engages with farmers and rural communities to support farmers to recover from disasters when they occur. If you are a flood affected farmer, you may be eligible for some assistance. Rural Aid Financial Assistance – Rural Aid Farmers Assistance or call 1300 327 624.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Banking Support Most banks have a support package in place for small business, primary producers, individuals and households that have been flood affected. Contact your bank to see if you are eligible for grants that may cover:

For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) provide assistance to landholders and communities with animal welfare-related issues resulting from the floods.

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.


This page is here to support our community during the ongoing recovery from the March 2021 floods. There is a still a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery.

Register for text message updates on Greens Road HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE

Register to receive Cornwallis Road updates HERE



COUNCIL SUPPORT

Flood Waste Disposal The Waste Levy Exemption for flood waste still applies for those residents that choose to dispose of their flood waste at Council’s Waste Management Facility. This exemption has been extended until 31 March 2022 and residents can further minimise waste disposal costs by separating their load into recyclables and landfill.

Council Financial Assistance Council are committed to supporting our community to recover from the flood. There is financial assistance available:

Rates Payments Your property may have been significantly impacted by the flood. We understand this may impact your ability to pay the Rates. If you are experiencing financial difficulties, please email us at council@hawkesbury.nsw.gov.au or contact our Debt Recovery Officer on (02) 4560 4610 to discuss how we can assist.

Application Fees will be waivered for construction or reconstructions works for flood impacted properties. Development Applications and Construction Certificate Applications for flood impacted properties will be prioritized.

COMMUNITY HUBS


Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

OTHER LOCAL RECOVERY SUPPORT SERVICES CLICK HERE

FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

You can book an appointment with a Flood Recovery Customer Care specialist by calling 13 77 88.

A range of assistance is available for primary producers, non profit organisations, landholders and small business operators through the Rural Assistance Authority https://www.raa.nsw.gov.au/ or call 1800 678 593

Rural Aid supports and engages with farmers and rural communities to support farmers to recover from disasters when they occur. If you are a flood affected farmer, you may be eligible for some assistance. Rural Aid Financial Assistance – Rural Aid Farmers Assistance or call 1300 327 624.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Banking Support Most banks have a support package in place for small business, primary producers, individuals and households that have been flood affected. Contact your bank to see if you are eligible for grants that may cover:

For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) provide assistance to landholders and communities with animal welfare-related issues resulting from the floods.

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.


  • Greens Road and Upper Colo Bridge update #29 - 13.01.2022

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #29

  • Greens Road and Upper Colo Bridge update #28 - 16.12.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #28

  • Greens Road update #27 - 9.12.2021

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  • Greens Road update #26 - 2.12.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland, and Council’s commitment to repair this important piece of community infrastructure.

    CLICK HERE for UPDATE #26

  • Greens Road and Upper Colo Bridge update #25 - 25.11.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #25

  • Greens Road and Upper Colo Bridge update #24 - 18.11.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #24

  • Greens Road update #23 - 11.11.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland, and Council’s commitment to repair this important piece of community infrastructure.

    CLICK HERE for UPDATE #23

  • Greens Road and Upper Colo Bridge update #22 - 04.11.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #22

  • Greens Road update #21 - 28.10.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland, and Council’s commitment to repair this important piece of community infrastructure.

    CLICK HERE for UPDATE #21

  • Greens Road update #20 - 21.10.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland, and Council’s commitment to repair this important piece of community infrastructure.

    CLICK HERE for UPDATE #20

Page last updated: 13 January 2022, 15:34