Flood Recovery Information - Hawkesbury 2021

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This page is here to support our community during the current flood situation. There are a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on the flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current update is HERE

To register for Flood Recovery updates, enter your details HERE

FACE TO FACE RECOVERY SUPPORT IS NOW AVAILABLE

RECOVERY CENTRES:

Recovery Centres have an extensive range of government and non-government services to help with financial, physical and emotional support and offer a one-stop shop for anyone affected by the 2021 floods.

Agencies can provide:

* Financial Assistance for individuals, primary producers and small businesses

*Accommodation advice

*Help with replacing lost documents

*Mental health and wellbeing services

*Clean-up Services

*Insurance and Legal Support


South Windsor Family Centre - 6 Greenhills Way South Windsor 2756

Operating Hours:

9am – 5pm Weekdays (not Public Holidays)

10am - 2pm Weekends

North Richmond Panthers - 33 Beaumont Avenue North Richmond 2754

Operating Hours:

9am – 5pm Weekdays (not Public Holidays)

10am - 2pm Weekends

Wisemans Ferry - The Retreat (opening Friday 9 April)

5564 Old Northern Road Wisemans Ferry

Operating Hours:

10am - 4pm Weekdays

10am - 2pm Weekends


RECOVERY HUBS:

Recovery Hubs will provide some outreach support one week day per week and one weekend day per fortnight in some areas. Recovery Hubs will provide smaller, place-based access to community and NGO recovery services for anyone affected by the floods or 2018-19 fires.

Colo Heights (Horrie Eley) Hall

2996 Putty Road
Colo Heights NSW 2756

Operating Hours:

10am – 4pm Thursdays

10am – 2pm Weekend Saturdays fortnightly (from Saturday April 10th)

St Albans Volunteer Bushfire Brigade

St Albans

Operating Hours:

10am – 4pm Fridays

10am – 2pm Saturdays fortnightly (from Saturday 17th April)


Wilberforce School of Arts Hall (Opens Wednesday 14th April)

Operating Hours:

10am - 4pm Wednesdays

Where else to get help:

For detailed information on Recovery Support CLICK HERE

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

For the most up to date information on the flood situation, please click here to be directed to the NSW SES website.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

This page is here to support our community during the current flood situation. There are a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on the flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current update is HERE

To register for Flood Recovery updates, enter your details HERE

FACE TO FACE RECOVERY SUPPORT IS NOW AVAILABLE

RECOVERY CENTRES:

Recovery Centres have an extensive range of government and non-government services to help with financial, physical and emotional support and offer a one-stop shop for anyone affected by the 2021 floods.

Agencies can provide:

* Financial Assistance for individuals, primary producers and small businesses

*Accommodation advice

*Help with replacing lost documents

*Mental health and wellbeing services

*Clean-up Services

*Insurance and Legal Support


South Windsor Family Centre - 6 Greenhills Way South Windsor 2756

Operating Hours:

9am – 5pm Weekdays (not Public Holidays)

10am - 2pm Weekends

North Richmond Panthers - 33 Beaumont Avenue North Richmond 2754

Operating Hours:

9am – 5pm Weekdays (not Public Holidays)

10am - 2pm Weekends

Wisemans Ferry - The Retreat (opening Friday 9 April)

5564 Old Northern Road Wisemans Ferry

Operating Hours:

10am - 4pm Weekdays

10am - 2pm Weekends


RECOVERY HUBS:

Recovery Hubs will provide some outreach support one week day per week and one weekend day per fortnight in some areas. Recovery Hubs will provide smaller, place-based access to community and NGO recovery services for anyone affected by the floods or 2018-19 fires.

Colo Heights (Horrie Eley) Hall

2996 Putty Road
Colo Heights NSW 2756

Operating Hours:

10am – 4pm Thursdays

10am – 2pm Weekend Saturdays fortnightly (from Saturday April 10th)

St Albans Volunteer Bushfire Brigade

St Albans

Operating Hours:

10am – 4pm Fridays

10am – 2pm Saturdays fortnightly (from Saturday 17th April)


Wilberforce School of Arts Hall (Opens Wednesday 14th April)

Operating Hours:

10am - 4pm Wednesdays

Where else to get help:

For detailed information on Recovery Support CLICK HERE

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

For the most up to date information on the flood situation, please click here to be directed to the NSW SES website.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

  • Flood Recovery Centres & Community Advice and Support Service/Recovery Hubs

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    12 Apr 2021
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    All flood affected residents are encouraged to visit our Recovery Centres and Community Advice and Support Service/Recovery Hubs.

    Recovery Centres;
    1.South Windsor Family Centre Recovery Centre, 6 Greenhills Way, South Windsor
    Monday - Friday – 9am to 5pm, Saturday and Sunday – 10am to 2pm
    2.North Richmond Panthers Recovery Centre, 33 Beaumont Avenue, North Richmond
    Monday - Friday – 9am to 5pm, Saturday and Sunday – 10am to 2pm
    3.Wisemans Ferry – The Retreat, 5564 Old Northern Road, Wisemans Ferry
    Monday - Friday – 10am to 4pm, Saturday and Sunday – 10am to 2pm

    Community Advice and Support Service/Recovery Hubs;

    • Kurrajong Heights Bowling Club - Tuesday, 13 April from 9.30m to 12.30pm
    • Wilberforce School of Arts - Wednesday, 14 April from 10am to 4pm
    • Colo Heights (Horrie Eley) Hall - Thursday, 15 April from 10am to 4pm
    • St Albans Volunteer Bushfire Brigade Shed - Friday, 16 April from 10am to 4pm
    • St Albans Saturday 10am to 2pm at the Pioneer Run Event
  • FREE half day workshop to assist pasture and fodder flood recovery - 12/4/21

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    12 Apr 2021
    Greater Sydney Local Land Services
    have a FREE half day workshop to assist pasture and fodder flood recovery.
    Date - Thursday 15 April, from 9.30am to 12 Noon
    Address - Greater Sydney LLS Demo Farm, 40 Edwards Road, Richmond Lowlands
    Technical Specialist in pastures and forage and former District Agronomist, to learn about:
    • the pastures that might survive a flood
    • the differences between Spring, Summer, Autumn and Winter floods
    • replanting- how, when and what to plant?
    • how to sow- seeding rates and fertilizer
    • weeds after a flood
    • cautions for pasture improvement
    • using and buying hay or silage after a flood
    Cost is free but registration is essential via this link https://gslls.wufoo.com/forms/mavz6wq15o0gbo/
  • ‼REMINDER - Update on Council Park Facilities - 12/4/21

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    12 Apr 2021
    Due to the damage and clean up required at several of our Parks and open spaces, the following parks remain CLOSED until they are cleaned up and repaired:
    • Governor Phillip Park – Playspace, Picnic Facilities and Boat Ramp
    • Church Street Reserve – Playspace
    • Macquarie Park – Playspace and Picnic Facilities
    • Hawkesbury Park – Playspace
    • Yarramundi Reserve
    • Navua Reserve
    • Sections of Howe Park
    • Sections of Hanna Park
    • Upper Colo Reserve
    Please DO NOT use these facilities until we advise that they are open. We apologise for the inconvenience, but our communities safety is our priority. Updates will be provided as they come to hand.
  • Flood Recovery Support - 9/4/21

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    09 Apr 2021
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    All flood affected residents are encouraged to visit our Recovery Centres:

    1 South Windsor Family Centre Recovery Centre, 6 Greenhills Way, South Windsor

    Monday - Friday – 9am to 5pm, Saturday and Sunday – 10am to 2pm

    2 North Richmond Panthers Recovery Centre, 33 Beaumont Avenue, North Richmond
    Monday - Friday – 9am to 5pm, Saturday and Sunday – 10am to 2pm
    3 Wisemans Ferry – The Retreat, 5564 Old Northern Road, Wisemans Ferry
    Monday - Friday – 10am to 4pm, Saturday and Sunday – 10am to 2pm


    You can meet Government and non-Government agencies that provide;

    Financial Assistance for individuals, primary producers and small businesses
    Accommodation advice
    Help with replacing lost documents
    Mental Health and wellbeing services
    Clean-up services
    Insurance and legal support

    For up to date information and to register for updates visit www.yourhawkesbury-yoursay.com.au/fih2021 or call our Customer Service Centre on 4560 4444.

  • Local Road Updates - 8/4/21

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    08 Apr 2021
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    Information on our local road closures can be found on Council's Disaster and Emergency Dashboard. This site will be updated regularly by staff as roads are inspected.
    Follow this link to our Dashboard for further information https://disaster.hawkesbury.nsw.gov.au
    If you are aware of an issue on a local road that needs reporting, please let us know via our online form http://www.hawkesbury.nsw.gov.au/.../roads-reporting-form or call our Customer Service Centre on 4560 4444.
  • ATTENTION - Flood Affected Firearm Licence Holders - 7/4/21

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    07 Apr 2021
    A message from Hawkesbury Police Area Command - On Saturday 10th April 2021, between 8am and 3pm, Hawkesbury Police will be accepting firearms and ammunition damaged by the floods for destruction at Windsor Police Station, 13 Mileham Street, Windsor.
    If you have had to move your firearms due to the floods, please ensure you notify the Firearms Registry of the new safe storage location.
    If you have any inquiries regarding the arrangements put in place this Saturday 10th April, please contact Windsor Police Station on 4587 4099 and ask to speak with the Licensing Officer, Senior Constable BLUE.
  • Hawkesbury Flood 2021 Clean Up - The Task at Hand - 7/4/21

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    07 Apr 2021
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    As the flood waters subside, we are left with a lot of devastation throughout the Hawkesbury. Here are only a few images of the task at hand.
    We understand our community have been heavily impacted and we are working with the State and Federal Government on short and long term recovery solutions.
    If you have been impacted by flooding, we encourage you to;
    1.Visit our Recovery Centres which are located at;
    • South Windsor Family Centre - 6 Greenhills Way South Windsor from 9am to 5pm Weekdays/10am to 2pm Weekends
    • North Richmond Panthers - 33 Beaumont Avenue North Richmond from 9am to 5pm Weekdays/10am to 2pm Weekends
    2. Call into our Recovery Hubs which are located at:
    • Wilberforce School of Arts Hall Wednesdays 10am to 4pm
    • Colo Heights (Horrie Eley) Hall Thursdays 10am to 4pm/Alt. Saturdays
    • St Albans RFS Shed Fridays 10am to 4pm/Alt. Saturdays
    3. View our Flood Recovery Page HERE as we will be updating this site regularly as new information is available.
    4. Register on Council's Recovery Register HERE to receive regular updates on our short and long term recovery http://www.yourhawkesbury-yoursay.com.au/.../sur.../register
    5. Call our Customer Service Centre on 4560 4444 if you require any further assistance.
  • Book Your Skip Bin Pick Up - 6/4/21

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    06 Apr 2021
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    If your property was flood affected and you requested a skip bin which is now full and ready for collection, please let us know by logging a request for pick up here www.hawkesbury.nsw.gov.au/…/forms/local-emergency-management

    We understand that there are residents who have logged a request for a skip bin to be delivered to their property and it hasn't arrived yet. With more than 4500 affected properties and 600 bins out in the community, we are continuing to work on these requests and ask that you please be patient during this difficult time.

    If you are unable to register online, please call our Customer Service Team during business hours on 4560 4444 for assistance.

  • Flood Recovery Support Centre and Hubs - 6/4/21

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    06 Apr 2021
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    All flood affected residents are encouraged to attend the flood recovery centres where you can meet Government and non-Government agencies that provide:

    ➡️Financial Assistance for individuals, primary producers and small businesses
    ➡️Accommodation advice
    ➡️Help with replacing lost documents
    ➡️Mental Health and wellbeing services
    ➡️Clean-up services
    ➡️Insurance and legal support.

    🔹South Windsor Family Centre, 6 Greenhills Way, South Windsor
    From Tuesday, 6 April
    Monday - Friday – 9am to 5pm
    Saturday and Sunday – 10am to 2pm

    🔹North Richmond Panthers, 33 Beaumont Avenue, North Richmond
    Opening Wednesday, 7 April
    Monday - Friday – 9am to 5pm
    Saturday and Sunday – 10am to 2pm

    RECOVERY HUBS will be opened to provide access to recovery services for anyone affected by the floods or 2019/20 fires. The Hubs will operate one week day per week and one weekend day per fortnight at the following locations;

    🔹Colo Heights (Horrie Eley) Hall opening Thursday 8 April,
    10 am–4pm
    🔹St Albans Volunteer Bushfire Brigade Shed opening Friday 9 April, 10am – 4pm
    🔹Wilberforce School of Arts opening Wednesday 14 April, 10am – 4pm

    For up to date information and to register for updates got to https://www.yourhawkesbury-yoursay.com.au/…/survey…/register
    To find out more about visit Council's Flood Recovery Information at https://www.yourhawkesbury-yoursay.com.au/fih2021

  • Community Advice and Support Service at Bilpin Hall

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    06 Apr 2021
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    Community Advice and Support Service PLUS Storm and Flood Recovery Support and Information at Bilpin Hall tomorrow, Tuesday 5 April from 9.30am to 12.30pm offering support from Council, Step by Step Recovery Services and Red Cross.

    Come in and see what is available to help with Storm and Flood and ongoing Bushfire Recovery. We will have computers, printer and scanning available. We can arrange help with clean up, registration for updates and financial assistance. Vouchers for immediate assistance for storm and flood impacted residents also available.

    Come in even if you just feel like a chat. Everyone is welcome!