Bushfire Recovery

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Our Bushfire Recovery page is here to support our community recover from the recent bushfires. If you have been affected, there are a range of assistant measures available to support you.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.



NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

Bushfire Recovery PDF by Hawkesbury City Council

Hawkesbury City Council has published a Bushfire Recovery Guide to help community members quickly and easily find out the best points of contact for bushfire recovery enquiries.

The Guide is available here
and has also been made available in hardcopy to residents in various parts of the Hawkesbury. This is a living document that will be regularly updated on Council’s website. For more information, contact Council’s Customer Service team on (02) 4560 4444.

Clean-up underway

The State and Federal government-led bushfire clean-up has begun in the Hawkesbury.

The clean-up is being delivered by Laing O’Rourke. Since Thursday, 27 February their community engagement teams have been contacting registered property owners in these areas. While free, this is an opt-in program.

Impacted property owners who would like their property cleared must register with Service NSW as soon as possible. Call 13 77 88 or register at: www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean.

Laing O’Rourke will always arrange household visits in advance and will not turn up unannounced or demand payment. Any tradespeople asking for payments are NOT part of the scheme.

Find the latest information on the Laing O'Rourke's clean-up schedule website.



Our Bushfire Recovery page is here to support our community recover from the recent bushfires. If you have been affected, there are a range of assistant measures available to support you.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.



NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

Bushfire Recovery PDF by Hawkesbury City Council

Hawkesbury City Council has published a Bushfire Recovery Guide to help community members quickly and easily find out the best points of contact for bushfire recovery enquiries.

The Guide is available here
and has also been made available in hardcopy to residents in various parts of the Hawkesbury. This is a living document that will be regularly updated on Council’s website. For more information, contact Council’s Customer Service team on (02) 4560 4444.

Clean-up underway

The State and Federal government-led bushfire clean-up has begun in the Hawkesbury.

The clean-up is being delivered by Laing O’Rourke. Since Thursday, 27 February their community engagement teams have been contacting registered property owners in these areas. While free, this is an opt-in program.

Impacted property owners who would like their property cleared must register with Service NSW as soon as possible. Call 13 77 88 or register at: www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean.

Laing O’Rourke will always arrange household visits in advance and will not turn up unannounced or demand payment. Any tradespeople asking for payments are NOT part of the scheme.

Find the latest information on the Laing O'Rourke's clean-up schedule website.


  • RE-BUILDING AFTER BUSHFIRES: AUSTRAL BRICKS ARE HERE TO HELP

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    15 Oct 2020

    For any bushfire victims who had built their home with Austral Bricks, Brickworks Building Products will replace all the bricks, free of charge, including delivery.

    For homes constructed from other building materials, Brickworks will assist the re-build with 50% off all materials in the Brickworks Building Products portfolio. This includes bricks, pavers, roof tiles, masonry blocks and retaining walls.

    If you or someone you know has recently lost their home to the bushfires, please contact us on 13 27 42, or fill out the application form below.

  • Bushfire recovery grants now available

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    15 Oct 2020

    Bushfire recovery grants available:

    The Salvation Army has the following grants available to assist people impacted by the 2019-2020 bushfires.

    Assessment for a Bushfire Recovery Grant is based on an individual needs basis and has the following criteria:

    • Suffered loss from the 2019-2020 bushfires
    • At the time of the bushfires, lived or worked in a bushfire affected area
    • Over 18 years old
    • One grant per household

    Additionally, each grant has its own verification requirements. However, if you’ve previously been assessed by The Salvation Army for bushfire assistance (2019-2020 bushfires), you do not need to provide these verification documents again.

    Click here for more details.

  • EQUINE FIRE RELIEF AUSTRALIA GRANTS NOW OPEN

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    The Equestrian Fire Relief Australia Grants Program has just opened and is focused on facilitating support to equestrians in Australia's bushfire affected areas.
    Grants are intended to support equestrian welfare, wellbeing and return to participation in equestrian sports by assisting the recovery of the equestrian community.

    The grants will be used to repair or replace essential items damaged or lost in the bushfires, such as:
    ǁ Equine facilities e.g. fencing, shelters and outdoor arenas
    ǁ Gear e.g. bridles, saddles,
    ǁ Training or competition equipment e.g. show jumping poles
    ǁ Feed/hay
    ǁ Floats

    The grants are open to all types of individual equestrians and not for profit clubs/organisations. Applications will be accepted up to 30 September 2020. To find out more

  • Step by Step Recovery Support Service

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    Hawkesbury residents affected by the recent bushfires or other emergency events can access Step by Step Recovery Support Service

    Step by Step in the Hawkesbury is funded by the NSW Department of Communities and Justice and Hawkesbury City Council. Step by Step aim to provide immediate emotional and social support to community members helping them access grants, submit applications, insurance issues and providing information on recovery resources.

    To access Step by Step Recovery Support Service:

    👉 Phone:call 0417 298 832
    👉 Email stepbystep@gatewayfamilyservices.org.au
    👉 Facebook Step by Step - Disaster Recovery Support Service

  • Bushfire Psychological Therapy Services

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    Are you feeling anxious about the upcoming fire season? Does the smell of smoke make your heart race? Are you finding it difficult to enjoy things since the fires? If you answered yes to any of these questions, you might benefit from talking to someone.

    The Bushfire Psychological Therapy Services stream is available to people in the Blue Mountains, Hawkesbury, Lithgow and Penrith areas significantly impacted by bushfire, including emergency services personnel and their families.

    For more information 👉 https://bit.ly/3gyouvA

  • Outreach Survey

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    If your home was damaged or destroyed in the bushfires, keep an eye on your emails – we have partnered with Service NSW to ask you a few questions about bushfire recovery. Your answers will help us understand what support is most needed in our communities, and to let you know about available assistance.

  • The Bushfire and Natural Hazards Cooperative Research Centre

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    The Bushfire and Natural Hazards Cooperative Research Centre and the University of Wollongong are commencing bushfire research in the Hawkesbury and are inviting Hawkesbury community members to participate by sharing their stories.

    Researchers are undertaking independent research into community preparedness and responses to the 2019-20 bushfires in New South Wales. The research is funded by the New South Wales Rural Fire Service (NSW RFS) and the results will be presented to the NSW RFS.

    To participate in the research, simply complete a short form on The Bushfire and Natural Hazards Cooperative Research Centre website at www.bnhcrc.com.au/research/nswfires201920 and the researchers will contact you to arrange a suitable interview time. The website provides more information about the research.

  • Business Impact Survey

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    Has your business been impacted by the 2019/2020 bushfires? If so, we encourage you to complete the BizRebuild survey.

    The research aims to understand how local businesses were impacted by the bushfires. The results will help BizRebuild understand the scale of the impact on businesses and enhance their support programs.

    ℹ️Survey link

  • REMINDER APPLICATIONS CLOSE THIS SUNDAY, 16 AUGUST!

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    14 Aug 2020

    APPLY FOR A SMALL BUSINESS COVID-19 RECOVERY GRANT

    If your small business or not-for-profit organisation has experienced a decline in turnover as a result of COVID-19, you may be eligible for a small business recovery grant of between $500 and $3000.

    This grant helps small businesses meet the costs of safely reopening or up-scaling operations. These expenses include, but are not limited to:

    👉fit-out changes and temporary physical changes (for example, plastic barriers at checkouts)
    👉staff training and counselling
    👉business advice and continuity planning
    👉cleaning products and additional cleaning services
    👉additional equipment necessary to comply with social distancing or other public health measures
    👉marketing, communications and advertising
    digital solutions (for example, e-commerce or business websites).

    ℹ️Applications close 11:59pm Sunday 16 August 2020, to apply online click here

  • RECOVERY GRANT - EXPANDED ELIGIBILITY

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    05 Aug 2020
    The NSW Government has extended the application timeframe for its $75,000 Special Disaster Grant to the 15 December 2020 and has made changes to the eligibility criteria for primary producers and small businesses, impacted by the 2019-2020 bushfires.

    Key eligibility changes include;
    👉 Removal of the off-farm income threshold where an applicant’s income from primary production is less than 50 per cent of their total income.
    👉 Allowing extra time for applicants to reach the 50 per cent income threshold in recognition of long lead times required by some sectors to reach full production.
    👉 Applicants are no longer required to be registered for GST but must still hold an ABN.
    👉Businesses earning more than 50 per cent of their income from a combination of primary production and goods made directly from that produce will now be eligible for assistance.

    Applicants who were previously unsuccessful and may now be eligible will not need to reapply - agencies administering the grants will contact these applicants.

    Applications for small business assistance in the form of $10,000 and $50,000 grants and concessional loans of up to $500,000 can now also be made up to 15 December 2020.

    ℹ️ Further details are available at: www.raa.nsw.gov.au