Bushfire Recovery

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This page is here to support our community in recovery from bushfire. If you have been affected, there are a range of supports still available.

NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

OTHER SUPPORT :

COMMUNITY HUBS

Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION




LOCAL RECOVERY SUPPORT SERVICES

FOR LOCAL RECOVERY SUPPORT SERVICES CLICK HERE






FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.

We know people can be affected by bushfire in many, varied ways over a long period of time. Please be aware that there are still a range of supports available from services that can meet with you in your home or community. For more information view the listing HERE.

For the latest information on Flood Recovery, please head to our Flood Recovery Information page

This page is here to support our community in recovery from bushfire. If you have been affected, there are a range of supports still available.

NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

OTHER SUPPORT :

COMMUNITY HUBS

Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION




LOCAL RECOVERY SUPPORT SERVICES

FOR LOCAL RECOVERY SUPPORT SERVICES CLICK HERE






FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.

We know people can be affected by bushfire in many, varied ways over a long period of time. Please be aware that there are still a range of supports available from services that can meet with you in your home or community. For more information view the listing HERE.

For the latest information on Flood Recovery, please head to our Flood Recovery Information page

  • Special Disaster Grants – Primary Producers

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    Up to a maximum of $75,000 in grant funding is now available to eligible primary producers in areas directly affected by the NSW bushfires and other declared Natural Disasters. Grants are designed to help primary producers pay for immediate costs associated with property clean-up, reinstatement activities and other emergency measures, such as disposing of dead stock, and rebuilding or replacing damaged or destroyed on-farm infrastructure. Applications close 31 July 2020. Information - https://www.raa.nsw.gov.au/disaster-assistance/special-disaster-grant-bushfires Online application form - https://www.raa.nsw.gov.au/disaster-assistance/special-disaster-grant-bushfires/special-disaster-grant-bushfires

  • Small Business and Non-Profit Organisations Grants of up to $50,000

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    Grants of up to $50,000 are available to eligible small businesses and non-profit organisations that have suffered direct damage to their premises or equipment as a result of the NSW bushfires. Grants are designed to help cover the costs associated with the clean-up and reinstatement of entities’ operations, such as the removal and disposal of damaged goods and materials, the hire or purchase of essential goods and/or replacing stock needed to resume operations.

    Information - https://www.service.nsw.gov.au/transaction/apply-bushfire-recovery-grant-directly-impacted-small-businesses#introduction

  • Bushfire Royal Commission - Public Submission Extension

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    The Commission has adjusted its schedule in line with current health advice to limit public gatherings. The Commission has now extended the closing date for the public submission period by two weeks to 17 April 2020. Submissions can be made through the Royal Commission's online submission portal at https://naturaldisaster.royalcommission.gov.au/submissions.

    Contact details for enquires about the Royal Commission:
    Email: rcnda.enquiries@royalcommission.gov.au
    Post: Locked Bag 2000, Manuka, ACT 2603
    Call: 1800 909 826 (note this information line is currently operating on a call-back basis due to staffing arrangements relating to coronavirus).


  • Update from NSW Government Long Service Corporation

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    Building and Construction Industry Long Service Payments
    Amendment (Bushfire Relief) Regulation 2020

    The NSW Government continues to deliver bushfire recovery assistance to help people and businesses
    in NSW impacted by the 2019/2020 bushfires.

    The new Building and Construction Industry Long Service Payments Amendment (Bushfire Relief)
    Regulation 2020 allows for a person liable to pay the long service levy under the Building and
    Construction Industry Long Service Payments Act 1986 to apply for an Exemption or Partial Exemption
    of up to $3,500 (cost of works up to $1,000,000 incl GST). The Exemption applies to the replacement
    or repair of buildings that were destroyed or damaged as a result of NSW bushfires, during the period
    1 July 2019 and 2 March 2020, other than the erection of a building by or on behalf of the Crown.
    Applications for Exemption are to be received directly by the Corporation in writing before 2 March
    2023. On acceptance of the application, the Corporation will verify the details with the relevant LGA
    and provide a certificate to the applicant confirming if the conditions of the Exemption have been met
    and the value of the Exemption or Partial Exemption granted. Where a partial Exemption is granted,
    any balance of levy payable must be received by the Corporation, and receipt issued, to show the full
    levy liability has been satisfied in accordance with the Act.

    Please find attached a copy of the Exemption Application form which is also available online via
    The completed application should be forwarded to levy@longservice.nsw.gov.au

    Please also be advised that where a customer has already paid the levy which would otherwise have
    satisfied the conditions of this Exemption, by completing the above form, once approved, a refund
    may be forthcoming.

    For further advice, please contact the Corporation Helpline 13 14 41.
  • Bushfire Recovery Services Continuing During Coronavirus (COVID 19) Closures

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    Although Council has closed its in-person access at our Administration Building in Windsor, essential services including any bushfire recovery enquiries will be maintained.

    Council encourages our community to use our online services at www.hawkesbury.nsw.gov.au or contact us by calling our Customer Service Team on 4560 4444 or by email to council@hawkesbury.nsw.gov.au


  • Phone assistance for NSW Bushfire Inquiry and Bushfires Royal Commission

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    Hawkesbury City Council is required to cancel the community session that was planned for Tuesday, 24 March at the Hawkesbury Digital Domain at the Deerubbin Centre.

    This is a precautionary measure for community members and Council staff due to COVID-19 (Coronavirus).

    In place of the drop in face-to-face session, Council is providing a phone assistance service for

    1. the NSW Government’s Bushfires Inquiry and

    2. the Federal Government’s Bushfires Royal Commission.

    Please call Council’s Customer Service on 4560 4444 for assistance.

    NSW Bushfire Inquiry Submission are open until Friday, 27 March 2020.

    NSW Inquiry submissions can be made at any time at

    www.nsw.gov.au/improving-nsw/projects-and-initiatives/make-a-submission-to-the-bushfire-inquiryor by calling 13 77 88 or via email inquiries@bushfireinquiry.nsw.gov.au

    or in person at any Service NSW service centre or at a Mobile Service Centre.

    Royal Commission Submissions open until Friday, 3 April 2020.

    Community members now have the chance to make submissions to the Federal Government’s Royal Commission into National Natural Disaster Arrangements, also known as the Bushfires Royal Commission. Hawkesbury City Council is encouraging community members to make submissions.

    Royal Commission submissions can be made at any time at https://naturaldisaster.royalcommission.gov.au/submissions

    or call 1800 909 826 to make a Royal Commission submission over the phone or to request a hard copy form.

    Council is also making hard copy submission forms for both the NSW Inquiry and the Federal Government’s Royal Commission available at various locations in the Hawkesbury including Council’s Administration Building, Hawkesbury Central Library Windsor, Richmond Branch Library and central locations in Colo, Bilpin, Kurrajong, Kurrajong Heights and St Albans. The forms are also available on Council’s website www.hawkesbury.nsw.gov.au


  • Thank You Parade & Festival - CANCELLED

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    Hawkesbury City Council will be postponing major events with an expected attendance of 500 people or more following the advice from the Federal and State Government regarding the Coronavirus (COVID 19).

    This includes the ‘Hawkesbury Thank You Parade & Festival’ which was due to take place on Sunday, 29th March.

    Updates on rescheduling Council’s major events will be available onwww.hawkesbury.nsw.gov.au


  • Mobile Service Centre to Visit Locations in the Hawkesbury

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    The Australia Government's (Services Australia) Mobile Service Centre is visiting several locations in the Hawkesbury this month. Residents can find out about payments that they may be entitled to and can also receive assistance creating their own myGov account. Dates and locations are as follows:

    Bilpin Community Hall Precinct, Bells Line of Road - Wednesday, 25 March
    Colo Heights Community Hall Precinct, Putty Road - Thursday, 26 March
    Archibald Hotel car park, Bells Line of Road, Kurrajong Heights - Friday, 27 March

    For more information, go to servicesaustralia.gov.au/mobileoffice


  • Bushfire Affected Small Business Grant

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    The Australian Government has announced a new $10,000 grant for small businesses in bushfire affected areas in the Hawkesbury. This grant is to assist with costs associated with recovering followng the fires, including salaries, wages, utilities, fuel and/or financial advise.

    More information can be found here https://www.bushfirerecovery.gov.au/small-business or call the state hotline on 13 77 88 to find out what's available to you.

  • Good News for our Orchardists

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    The NSW Government has announced funding to clean-up orchards severely damaged by the recent bushfires.
    They’ll cover the cost of removing dangerous trees and damaged protective netting and posts orchards in Bilpin.
    The NSW Department of Primary Industries will be contacting local orchardists to arrange for the clean-up.
    The orchard clean-up is separate to the free clean-up program for residential and commercial buildings destroyed by bushfires, that is being delivered by Laing O’Rourke on behalf of the State and Federal Governments.
    Impacted property owners who would like to know if they are eligible for assistance with the clean-up of their property must register with Service NSW as soon as possible. Call 13 77 88 or register at: www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean


Page last updated: 29 Mar 2023, 04:19 PM