Bushfire Recovery

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This page is here to support our community in recovery from bushfire. If you have been affected, there are a range of supports still available.

NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

OTHER SUPPORT :

COMMUNITY HUBS

Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION




LOCAL RECOVERY SUPPORT SERVICES

FOR LOCAL RECOVERY SUPPORT SERVICES CLICK HERE






FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.

We know people can be affected by bushfire in many, varied ways over a long period of time. Please be aware that there are still a range of supports available from services that can meet with you in your home or community. For more information view the listing HERE.

For the latest information on Flood Recovery, please head to our Flood Recovery Information page

This page is here to support our community in recovery from bushfire. If you have been affected, there are a range of supports still available.

NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

OTHER SUPPORT :

COMMUNITY HUBS

Community Hubs provide weekly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans. Open again from February 1.

Please click here for all the HUBS INFORMATION




LOCAL RECOVERY SUPPORT SERVICES

FOR LOCAL RECOVERY SUPPORT SERVICES CLICK HERE






FOOD SUPPORT SERVICES

For the current availability of food and emergency support services click HERE


For the Community Services information click HERE



ONGOING DISASTER ASSISTANCE

Service NSW are providing a one stop shop for people and businesses to access all available recovery services. People can call 13 77 88 or visit https://www.service.nsw.gov.au/floods#disaster-assistance-finder to access the assistance currently avaialble.

Insurance For advice on making an insurance claim, visit www.insurancecouncil.com.au/ or phone the ICA hotline on 1800 734 621.

Legal Aid For help with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink, visit the Disaster Response Legal Service at www.disasterhelp.legalaid.nsw.gov.au/how-we-can-help or phone 1800 801 529

Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511
  • A range of other Mental Health and Wellbeing Services are listed here

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Emergencies.

We know people can be affected by bushfire in many, varied ways over a long period of time. Please be aware that there are still a range of supports available from services that can meet with you in your home or community. For more information view the listing HERE.

For the latest information on Flood Recovery, please head to our Flood Recovery Information page

Category General news   Show all

  • OFFER EXTENDED UNTIL FRIDAY, 29 MAY 2020! FREE PLANTS FOR BUSH FIRE AFFECTED PROPERTIES

    Share OFFER EXTENDED UNTIL FRIDAY, 29 MAY 2020! FREE PLANTS FOR BUSH FIRE AFFECTED PROPERTIES on Facebook Share OFFER EXTENDED UNTIL FRIDAY, 29 MAY 2020! FREE PLANTS FOR BUSH FIRE AFFECTED PROPERTIES on Twitter Share OFFER EXTENDED UNTIL FRIDAY, 29 MAY 2020! FREE PLANTS FOR BUSH FIRE AFFECTED PROPERTIES on Linkedin Email OFFER EXTENDED UNTIL FRIDAY, 29 MAY 2020! FREE PLANTS FOR BUSH FIRE AFFECTED PROPERTIES link

    The Hawkesbury City Council Community Nursery is providing up to 10 free plants to our bush fire affected communities.

    The Nursery is offering the local plants to households to replace the native vegetation on properties that have been fire affected. If you are eligible to receive a selection of ground cover, shrubs and trees suitable for your property location, you will need to;

    1. Call Customer Service on 4560 4444 to register your details before Friday, 29 May 2020
    2. Nominate either a Wednesday or Saturday to collect the plants from the Hawkesbury Community Nursery, located at 10 Mulgrave Road, Mulgrave.
    3. Council will contact you after the 29 May 2020 to confirm your pick up date.

  • Bushfire Clean-up Underway

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    Bushfire clean-up has started in our area. We understand that this can be an emotional time in the recovery process. You might want to check in on your friends and neighbours with a friendly phone call, and if you or someone you know needs help, reach out.

    The following are free services available 24 hours a day, seven days a week:
    ☎️Mental Health Line – 1800 011 511
    ☎️Lifeline Bushfire Recovery Line - 13 43 57
    ☎️Mensline – 1300 789 978
    ☎️Kids Helpline – 1800 55 1800
    ☎️Beyondblue – 1300 22 4636

    If you or someone you know is in immediate danger call 000.

    Impacted property owners who would like their property cleared must register with Service NSW as soon as possible. Call 13 77 88 or register at: www.service.nsw.gov.au/tran…/register-opt-nsw-bushfire-clean

  • Bushfire Royal Commission - Public Submission Extension

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    The Commission has adjusted its schedule in line with current health advice to limit public gatherings. The Commission has now extended the closing date for the public submission period by two weeks to 17 April 2020. Submissions can be made through the Royal Commission's online submission portal at https://naturaldisaster.royalcommission.gov.au/submissions.

    Contact details for enquires about the Royal Commission:
    Email: rcnda.enquiries@royalcommission.gov.au
    Post: Locked Bag 2000, Manuka, ACT 2603
    Call: 1800 909 826 (note this information line is currently operating on a call-back basis due to staffing arrangements relating to coronavirus).


  • Bushfire Recovery Services Continuing During Coronavirus (COVID 19) Closures

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    Although Council has closed its in-person access at our Administration Building in Windsor, essential services including any bushfire recovery enquiries will be maintained.

    Council encourages our community to use our online services at www.hawkesbury.nsw.gov.au or contact us by calling our Customer Service Team on 4560 4444 or by email to council@hawkesbury.nsw.gov.au


  • Phone assistance for NSW Bushfire Inquiry and Bushfires Royal Commission

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    Hawkesbury City Council is required to cancel the community session that was planned for Tuesday, 24 March at the Hawkesbury Digital Domain at the Deerubbin Centre.

    This is a precautionary measure for community members and Council staff due to COVID-19 (Coronavirus).

    In place of the drop in face-to-face session, Council is providing a phone assistance service for

    1. the NSW Government’s Bushfires Inquiry and

    2. the Federal Government’s Bushfires Royal Commission.

    Please call Council’s Customer Service on 4560 4444 for assistance.

    NSW Bushfire Inquiry Submission are open until Friday, 27 March 2020.

    NSW Inquiry submissions can be made at any time at

    www.nsw.gov.au/improving-nsw/projects-and-initiatives/make-a-submission-to-the-bushfire-inquiryor by calling 13 77 88 or via email inquiries@bushfireinquiry.nsw.gov.au

    or in person at any Service NSW service centre or at a Mobile Service Centre.

    Royal Commission Submissions open until Friday, 3 April 2020.

    Community members now have the chance to make submissions to the Federal Government’s Royal Commission into National Natural Disaster Arrangements, also known as the Bushfires Royal Commission. Hawkesbury City Council is encouraging community members to make submissions.

    Royal Commission submissions can be made at any time at https://naturaldisaster.royalcommission.gov.au/submissions

    or call 1800 909 826 to make a Royal Commission submission over the phone or to request a hard copy form.

    Council is also making hard copy submission forms for both the NSW Inquiry and the Federal Government’s Royal Commission available at various locations in the Hawkesbury including Council’s Administration Building, Hawkesbury Central Library Windsor, Richmond Branch Library and central locations in Colo, Bilpin, Kurrajong, Kurrajong Heights and St Albans. The forms are also available on Council’s website www.hawkesbury.nsw.gov.au


  • Thank You Parade & Festival - CANCELLED

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    Hawkesbury City Council will be postponing major events with an expected attendance of 500 people or more following the advice from the Federal and State Government regarding the Coronavirus (COVID 19).

    This includes the ‘Hawkesbury Thank You Parade & Festival’ which was due to take place on Sunday, 29th March.

    Updates on rescheduling Council’s major events will be available onwww.hawkesbury.nsw.gov.au


  • Mobile Service Centre to Visit Locations in the Hawkesbury

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    The Australia Government's (Services Australia) Mobile Service Centre is visiting several locations in the Hawkesbury this month. Residents can find out about payments that they may be entitled to and can also receive assistance creating their own myGov account. Dates and locations are as follows:

    Bilpin Community Hall Precinct, Bells Line of Road - Wednesday, 25 March
    Colo Heights Community Hall Precinct, Putty Road - Thursday, 26 March
    Archibald Hotel car park, Bells Line of Road, Kurrajong Heights - Friday, 27 March

    For more information, go to servicesaustralia.gov.au/mobileoffice


  • Time to make community submissions to Bushfires Royal Commission

    Share Time to make community submissions to Bushfires Royal Commission on Facebook Share Time to make community submissions to Bushfires Royal Commission on Twitter Share Time to make community submissions to Bushfires Royal Commission on Linkedin Email Time to make community submissions to Bushfires Royal Commission link

    Community members now have the chance to make submissions to the Federal Government’s Royal Commission into National Natural Disaster Arrangements, also known as the Bushfires Royal Commission.

    Submissions to the Royal Commission are open until Friday, 3 April 2020.

    Hawkesbury City Council is encouraging community members to make submissions and to assist this, Council is making a room available on Tuesday, 24 March from 9am to 7pm that has computers, NBN internet connection, a printer and a Council staff member on hand for any assistance needed.

    Find our more information here.

  • Hawkesbury’s Thank You Street Parade and Festival

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    You're invited to the upcoming Thank you Parade and Festival for our Hawkesbury Emergency Services who assisted with the recent fires.

    Organised by Hawkesbury City Council, the Parade will be at 11am on Sunday 29 March and march up Windsor Street in Richmond with a festival to follow after at 12pm.

    This is your chance to personally thank our emergency services.

    Invite your family and friends, bring a picnic and enjoy this HUGE community event!

    Street Parade details, Sunday, 29 March
    • Parade commences: 11am at Windsor Street, Richmond
    • Festival commences: Midday at Richmond Oval and Park
    • Official Proceedings: 12:30pm at Richmond Oval
    • Emergency Services Parade – Hawkesbury RFS Brigades, NSW SES Hawkesbury Unit, National Parks and Wildlife, RAAF and Army, Hawkesbury Fire & Rescue, NSW Ambulance – Hawkesbury Unit

    Festival Inclusions
    • Rides at $2 per ride
    • FREE Activities: face painting, bubble soccer, a circus playground, outdoor/ backyard games
    • Food – a variety of food vendors will attend including the Hawkesbury Rotary and Lions Club providing a sausage sizzle. Local cafes, businesses and take away food outlets will be open
    • Entertainment stage – Local performers from the Hawkesbury
    • Official Proceedings will include a presentation to all volunteer and community groups that assisted during the fires
    • Speeches from the Mayor, Hawkesbury RFS Superintendent Karen Hodges plus other dignitaries
    • Emergency Services Display
    • RFS firetrucks display
    • SES, Police and RAAF displays

    RSVP to the Facebook event for more updates.
Page last updated: 29 Mar 2023, 04:19 PM