Bushfire Recovery

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Our Bushfire Recovery page is here to support our community recover from the recent bushfires. If you have been affected, there are a range of assistant measures available to support you.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.



NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

Bushfire Recovery PDF by Hawkesbury City Council

Hawkesbury City Council has published a Bushfire Recovery Guide to help community members quickly and easily find out the best points of contact for bushfire recovery enquiries.

The Guide is available here and has also been made available in hardcopy to residents in various parts of the Hawkesbury. This is a living document that will be regularly updated on Council’s website. For more information, contact Council’s Customer Service team on (02) 4560 4444.

Clean-up underway

The State and Federal government-led bushfire clean-up has begun in the Hawkesbury.

The clean-up is being delivered by Laing O’Rourke. Since Thursday, 27 February their community engagement teams have been contacting registered property owners in these areas. While free, this is an opt-in program.

Impacted property owners who would like their property cleared must register with Service NSW as soon as possible. Call 13 77 88 or register at: www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean.

Laing O’Rourke will always arrange household visits in advance and will not turn up unannounced or demand payment. Any tradespeople asking for payments are NOT part of the scheme.

Find the latest information on the Laing O'Rourke's clean-up schedule website.



Our Bushfire Recovery page is here to support our community recover from the recent bushfires. If you have been affected, there are a range of assistant measures available to support you.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.



NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW is providing one-on-one support for people and businesses, available over the phone or in-person.

Call 13 77 88 or visit www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres.

Bushfire Recovery PDF by Hawkesbury City Council

Hawkesbury City Council has published a Bushfire Recovery Guide to help community members quickly and easily find out the best points of contact for bushfire recovery enquiries.

The Guide is available here and has also been made available in hardcopy to residents in various parts of the Hawkesbury. This is a living document that will be regularly updated on Council’s website. For more information, contact Council’s Customer Service team on (02) 4560 4444.

Clean-up underway

The State and Federal government-led bushfire clean-up has begun in the Hawkesbury.

The clean-up is being delivered by Laing O’Rourke. Since Thursday, 27 February their community engagement teams have been contacting registered property owners in these areas. While free, this is an opt-in program.

Impacted property owners who would like their property cleared must register with Service NSW as soon as possible. Call 13 77 88 or register at: www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean.

Laing O’Rourke will always arrange household visits in advance and will not turn up unannounced or demand payment. Any tradespeople asking for payments are NOT part of the scheme.

Find the latest information on the Laing O'Rourke's clean-up schedule website.


  • BizRebuild Team to Visit Hawkesbury

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    4 days ago

    The BizRebuild team are coming to the Hawkesbury with FREE business information and advice that will assist our local business who have been affected by the bushfires.

    They are visiting the following locations;
    St Albans - Wednesday, 10 June 2020
    Bilpin - Thursday, 11 June 2020
    Colo - Friday, 12 June 2020
    ☎️Call 1800 497 121 to make an appointment

    The BizRebuild team will be able to assist you in the following ways;
    👉Information on and assistance with navigating
    the available COVID-19 and bushfire related
    financial support for NSW businesses, such as
    state and federal government administered grants,
    loans and other available financial assistance
    👉 One-on-one assistance with completing
    application forms for COVID-19 and bushfire
    related financial support applicable to NSW
    businesses
    👉More general business related information
    and, where possible, putting businesses in touch
    directly with external business specialists through
    our network of business community members
    after sessions
    👉A dedicated mental health and trauma expert
    for private and confidential counselling and support
    ℹ️Visit www.bizrebuild.com.au for information

    The BizRebuild team are coming to the Hawkesbury with FREE business information and advice that will assist our local business who have been affected by the bushfires.

    They are visiting the following locations;
    St Albans - Wednesday, 10 June 2020
    Bilpin - Thursday, 11 June 2020
    Colo - Friday, 12 June 2020
    ☎️Call 1800 497 121 to make an appointment

    The BizRebuild team will be able to assist you in the following ways;
    👉Information on and assistance with navigating
    the available COVID-19 and bushfire related
    financial support for NSW businesses, such as
    state and federal government administered grants,
    loans and other available financial assistance
    👉 One-on-one assistance with completing
    application forms for COVID-19 and bushfire
    related financial support applicable to NSW
    businesses
    👉More general business related information
    and, where possible, putting businesses in touch
    directly with external business specialists through
    our network of business community members
    after sessions
    👉A dedicated mental health and trauma expert
    for private and confidential counselling and support
    ℹ️Visit www.bizrebuild.com.au for information

  • NSW Government Recovery Funding

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    6 days ago

    Bushfire-impacted dairy farmers, fruit growers and forestry businesses have up until Tuesday, 16 June 2020 to apply for Recovery Funding from the NSW Government.

    The Recovery Funding includes ‘supply chain support’ grants that are available for activities such as:

    👉clean up of damaged orchard equipment or replacing trees, trellises and netting
    👉repair of vineyards directly damaged by bushfire, including site clean-up
    👉beekeepers purchasing pollen, pollen substitutes or sugar to feed their hives
    👉purchasing oyster spat to replace oysters killed due to ash or fireground run-off
    👉re-establishing dairy pastures, herd rebuilding and buying or replacing lost fodder
    👉haulage and storage of burnt forestry timber

    For more details about the above grants, visit www.nsw.gov.au/bushfire-industry-recovery-package

    Bushfire-impacted dairy farmers, fruit growers and forestry businesses have up until Tuesday, 16 June 2020 to apply for Recovery Funding from the NSW Government.

    The Recovery Funding includes ‘supply chain support’ grants that are available for activities such as:

    👉clean up of damaged orchard equipment or replacing trees, trellises and netting
    👉repair of vineyards directly damaged by bushfire, including site clean-up
    👉beekeepers purchasing pollen, pollen substitutes or sugar to feed their hives
    👉purchasing oyster spat to replace oysters killed due to ash or fireground run-off
    👉re-establishing dairy pastures, herd rebuilding and buying or replacing lost fodder
    👉haulage and storage of burnt forestry timber

    For more details about the above grants, visit www.nsw.gov.au/bushfire-industry-recovery-package

  • Business Bounce Back Mentoring Program for Hawkesbury Tourism Businesses

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    6 days ago

    Hawkesbury City Council are pleased to launch a tailored mentoring program to registered tourism businesses in the Hawkesbury. The program works one on one with businesses affected by recent events of bushfires, floods and COVID-19, to get them back on track with business tools to withstand crises in the future.

    Ruth and Brian Schembri from Blueberry Hills on Comleroy Bed and Breakfast have recently signed up for the program. The Mayor came out to chat about the significant impact that the bushfires and COVID-19 has had on their business in the last 6 months and ways that this program will assist them.

    To find out more and to join the program, please email City Design and Economic Development Manager Amanda Kearney via business@hawkesbury.nsw.gov.au or call 4560 4444

    Hawkesbury City Council are pleased to launch a tailored mentoring program to registered tourism businesses in the Hawkesbury. The program works one on one with businesses affected by recent events of bushfires, floods and COVID-19, to get them back on track with business tools to withstand crises in the future.

    Ruth and Brian Schembri from Blueberry Hills on Comleroy Bed and Breakfast have recently signed up for the program. The Mayor came out to chat about the significant impact that the bushfires and COVID-19 has had on their business in the last 6 months and ways that this program will assist them.

    To find out more and to join the program, please email City Design and Economic Development Manager Amanda Kearney via business@hawkesbury.nsw.gov.au or call 4560 4444

  • NSW Independent Bushfire Inquiry - Reminder

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    6 days ago

    Council would like to remind you that the NSW Independent Bushfire Inquiry is holding the virtual community meeting for the Hawkesbury on Monday, 11 May at 5.00pm and there are spots available if you would like to book a space to speak at the Inquiry

    Follow this link to register for the meeting
    https://www.eventbrite.com.au/e/community-meeting-hawkesbury-11-may-2020-tickets-103198862576?fbclid=IwAR1HgcUA0OQIRS9Kb89Lu1CeGI0Zdok2G8c5YdJhnxinzl9ChaHoYPHYdDM

    The Inquiry has further extended the deadline for submissions to Friday 22 May 2020. The link to make a written submission is

    https://www.nsw.gov.au/nsw-government/projects-and-initiatives/make-submission-to-bushfire-inquiry?fbclid=IwAR2u65Pprx-dvtTYpXNMjMU-bnP18TGLEO8mLHtKuQ27p-uAov-ESFIugjU

    Council would like to remind you that the NSW Independent Bushfire Inquiry is holding the virtual community meeting for the Hawkesbury on Monday, 11 May at 5.00pm and there are spots available if you would like to book a space to speak at the Inquiry

    Follow this link to register for the meeting
    https://www.eventbrite.com.au/e/community-meeting-hawkesbury-11-may-2020-tickets-103198862576?fbclid=IwAR1HgcUA0OQIRS9Kb89Lu1CeGI0Zdok2G8c5YdJhnxinzl9ChaHoYPHYdDM

    The Inquiry has further extended the deadline for submissions to Friday 22 May 2020. The link to make a written submission is

    https://www.nsw.gov.au/nsw-government/projects-and-initiatives/make-submission-to-bushfire-inquiry?fbclid=IwAR2u65Pprx-dvtTYpXNMjMU-bnP18TGLEO8mLHtKuQ27p-uAov-ESFIugjU

  • Red Cross Bushfire Recovery Grants Now Open Until June 2020

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    about 1 month ago

    A wide range of Red Cross grants are available to owners of bushfire affected properties. This is great news as it will help many property owners who have been impacted in the Hawkesbury.

    Immediate assistance is available for bushfire-affected people in financial hardship. The cash grants available are:

    • Emergency grant for people who have lost their homes
    • Injury grant for people who were hospitalised due to the fires.
    • Primary residence repair grant for home owners whose homes have been structurally damaged. From 12 March 2020, eligibility has been extended to include destruction or damage to critical private water, septic and/or power infrastructure.
    • Rebuild grant for owner-occupiers to assist with early stages of rebuilding.

    ℹ️ For all Red Cross grants please visit www.redcross.org.au/grants
    ℹ️Red Cross Financial Assistance Information Sheet https://www.yourhawkesbury-yoursay.com.au/54420/widgets/288215/documents/168771

    A wide range of Red Cross grants are available to owners of bushfire affected properties. This is great news as it will help many property owners who have been impacted in the Hawkesbury.

    Immediate assistance is available for bushfire-affected people in financial hardship. The cash grants available are:

    • Emergency grant for people who have lost their homes
    • Injury grant for people who were hospitalised due to the fires.
    • Primary residence repair grant for home owners whose homes have been structurally damaged. From 12 March 2020, eligibility has been extended to include destruction or damage to critical private water, septic and/or power infrastructure.
    • Rebuild grant for owner-occupiers to assist with early stages of rebuilding.

    ℹ️ For all Red Cross grants please visit www.redcross.org.au/grants
    ℹ️Red Cross Financial Assistance Information Sheet https://www.yourhawkesbury-yoursay.com.au/54420/widgets/288215/documents/168771

  • OFFER EXTENDED UNTIL FRIDAY, 29 MAY 2020! FREE PLANTS FOR BUSH FIRE AFFECTED PROPERTIES

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    about 1 month ago

    The Hawkesbury City Council Community Nursery is providing up to 10 free plants to our bush fire affected communities.

    The Nursery is offering the local plants to households to replace the native vegetation on properties that have been fire affected. If you are eligible to receive a selection of ground cover, shrubs and trees suitable for your property location, you will need to;

    1. Call Customer Service on 4560 4444 to register your details before Friday, 29 May 2020
    2. Nominate either a Wednesday or Saturday to collect the plants from the Hawkesbury Community Nursery, located at 10 Mulgrave Road, Mulgrave.
    3. Council will contact you after the 29 May 2020 to confirm your pick up date.

    The Hawkesbury City Council Community Nursery is providing up to 10 free plants to our bush fire affected communities.

    The Nursery is offering the local plants to households to replace the native vegetation on properties that have been fire affected. If you are eligible to receive a selection of ground cover, shrubs and trees suitable for your property location, you will need to;

    1. Call Customer Service on 4560 4444 to register your details before Friday, 29 May 2020
    2. Nominate either a Wednesday or Saturday to collect the plants from the Hawkesbury Community Nursery, located at 10 Mulgrave Road, Mulgrave.
    3. Council will contact you after the 29 May 2020 to confirm your pick up date.

  • Red Cross grants for bushfire recovery

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    about 1 month ago

    A wide range of Red Cross grants are available to owners of bushfire affected properties. This is great news as it will help many property owners who have been impacted in the Hawkesbury.

    Council has been in contact with Red Cross about the range of benefits they are making available to the Hawkesbury community.

    Immediate assistance is available for bushfire-affected people in financial hardship.

    The cash grants available are:

    • Emergency grant for people who have lost their homes.
    • Injury grant for people who were hospitalised due to the fires.
    • Primary residence repair grant for home owners whose homes have been structurally damaged. From 12 March 2020, eligibility has been extended to include destruction or damage to critical private water, septic and/or power infrastructure.
    • Rebuild grant for owner-occupiers to assist with early stages of rebuilding.
    • For all Red Cross grants please visit here.

    The closing date for applications is Thursday, 30 April. Check the bushfire grants Q&A if you have more questions or visit here.

    For any property owners who need assistance in applying for these grants, please contact Step by Step Recovery Support. To access the Step by Step Recovery Support Service, please call 0417 298 832 or email or Facebook

    COVID-19

    We know that many people may be unable to get to Recovery Centres or to friends and family who provide support for people to complete online applications or upload documents due to COVID-19 restrictions. If COVID-19 restrictions are impacting your ability to provide the required information for a grant, please contact us at 1800 RED CROSS (1800 733 276) and we can help.

    For any further enquiries please contact Council’s Customer Service on (02) 4560 4444 and ask for the Bushfire Recovery Officer.

    A wide range of Red Cross grants are available to owners of bushfire affected properties. This is great news as it will help many property owners who have been impacted in the Hawkesbury.

    Council has been in contact with Red Cross about the range of benefits they are making available to the Hawkesbury community.

    Immediate assistance is available for bushfire-affected people in financial hardship.

    The cash grants available are:

    • Emergency grant for people who have lost their homes.
    • Injury grant for people who were hospitalised due to the fires.
    • Primary residence repair grant for home owners whose homes have been structurally damaged. From 12 March 2020, eligibility has been extended to include destruction or damage to critical private water, septic and/or power infrastructure.
    • Rebuild grant for owner-occupiers to assist with early stages of rebuilding.
    • For all Red Cross grants please visit here.

    The closing date for applications is Thursday, 30 April. Check the bushfire grants Q&A if you have more questions or visit here.

    For any property owners who need assistance in applying for these grants, please contact Step by Step Recovery Support. To access the Step by Step Recovery Support Service, please call 0417 298 832 or email or Facebook

    COVID-19

    We know that many people may be unable to get to Recovery Centres or to friends and family who provide support for people to complete online applications or upload documents due to COVID-19 restrictions. If COVID-19 restrictions are impacting your ability to provide the required information for a grant, please contact us at 1800 RED CROSS (1800 733 276) and we can help.

    For any further enquiries please contact Council’s Customer Service on (02) 4560 4444 and ask for the Bushfire Recovery Officer.

  • Community Project Consultation

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    about 1 month ago

    As our bushfire affected communities of Bilpin, Colo Heights and Macdonald Valley continue on their recovery, Council will be working with them on a community project which meets their needs. Over the coming weeks we will be consulting with our residents and asking them for feedback on what they would like to see as a Priority Project in their community.

    If you are a resident in one of these communities, we would appreciate your feedback via our survey on your community project.

    Bilpin www.yourhawkesbury-yoursay.com.au/bcp
    Colo Heights www.yourhawkesbury-yoursay.com.au/chcp
    Macdonald Valley www.yourhawkesbury-yoursay.com.au/mvcp

    If you would like further information or assistance with this survey, please contact our Customer Service Centre on 4560 4444.


    As our bushfire affected communities of Bilpin, Colo Heights and Macdonald Valley continue on their recovery, Council will be working with them on a community project which meets their needs. Over the coming weeks we will be consulting with our residents and asking them for feedback on what they would like to see as a Priority Project in their community.

    If you are a resident in one of these communities, we would appreciate your feedback via our survey on your community project.

    Bilpin www.yourhawkesbury-yoursay.com.au/bcp
    Colo Heights www.yourhawkesbury-yoursay.com.au/chcp
    Macdonald Valley www.yourhawkesbury-yoursay.com.au/mvcp

    If you would like further information or assistance with this survey, please contact our Customer Service Centre on 4560 4444.


  • Red Cross Webinar with Dr Rob Gordon

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    about 2 months ago

    The Red Cross has joined with disaster expert Dr Rob Gordon for a webinar to talk about how we recover from bush fire while responding to COVID-19.
    Community members impacted by the bush fires along with people working within the support sector,are encouraged to watch and learn about looking after yourself, your family, friends and the broader community at this time.
    The recording is available on the Red Cross you tube channel at the following link https://youtu.be/1iQeaIJg_1Q.


    The Red Cross has joined with disaster expert Dr Rob Gordon for a webinar to talk about how we recover from bush fire while responding to COVID-19.
    Community members impacted by the bush fires along with people working within the support sector,are encouraged to watch and learn about looking after yourself, your family, friends and the broader community at this time.
    The recording is available on the Red Cross you tube channel at the following link https://youtu.be/1iQeaIJg_1Q.


  • Bushfire Recovery - Public Land Boundary Fencing Program

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    about 2 months ago

    The NSW Government have announced a commitment of $209 million to help bushfire-affected landholders with the cost of rebuilding boundary fences adjoining public lands.

    If you are a private landholder who was impacted by the recent fires and share a boundary with public land you may be eligible to receive up to $5,000 per kilometre to contribute to the replacement of damaged boundary fences.

    Public lands includes the following;
    National parks
    Forestry Corporation land
    Traveling stock reserves
    Crown reserves, tenured roads and leases
    Roads managed by Roads and Maritime Services or Local Government.

    ℹ️Find out more here https://bit.ly/3epWLNJ

    The NSW Government have announced a commitment of $209 million to help bushfire-affected landholders with the cost of rebuilding boundary fences adjoining public lands.

    If you are a private landholder who was impacted by the recent fires and share a boundary with public land you may be eligible to receive up to $5,000 per kilometre to contribute to the replacement of damaged boundary fences.

    Public lands includes the following;
    National parks
    Forestry Corporation land
    Traveling stock reserves
    Crown reserves, tenured roads and leases
    Roads managed by Roads and Maritime Services or Local Government.

    ℹ️Find out more here https://bit.ly/3epWLNJ