Flood Recovery Information

Drop off your computers, televisions and other electronic waste. Residents must register and strict size limits apply For more information and to register please visit: hawkwaronwaste.eventbrite.com

• Colo Heights - Saturday, 29 May 2021 at Colo Heights Rural Fire Service Station
• Macdonald Valley - Saturday, 19 June 2021 at Bulga Street, St Albans

To assist remote communities correctly dispose of old computers, televisions and other electronic waste Council is providing free electronic waste collection events. This follows the success of similar events in 2020 where more than 1,250kg of household problem waste was collected from the Macdonald Valley, Colo and Bilpin communities.

Due to inclement weather over the last week, the survey component of the geotechnical site investigation was delayed and commenced on Tuesday 11 May and will continue over the coming days.

Priority sites have been identified for the survey component in the worst affected parts of the road and the site investigation will include further exploration of the ground below the surface and underwater. This will capture imagery that can be used to provide strategies for remedial works.

We will continue to update the community as new information is available.

Sydney Water will be undertaking remedial work on the embankment and at the pumping station on The Terrace at Windsor from Wednesday, 12 May (weather permitting).

Resident can expect to see cranes, a truck and chipper onsite during these works. There will be changes to pedestrian access in the work location.

If you require any further information on the remedial work, please contact Sydney Water on 13 20 90.

Flood recovery information sessions will be held at Pitt Town on the following days;

Pitt Town and District Sports Club, 139 Old Pitt Town Road.

• Thursday 13 May, between 6pm and 8pm
• Wednesday 26 May, between 6pm and 8pm

You will be able to access support, information and advice on the following:

• Disaster recovery grants
• Centrelink assistance packages
• Technical agricultural and/or sector-specific updates
• Flood clean-up
• Riverbank remediation
• Financial management and insurance issues
• Mental health supports

If you are not able to attend in person, we encourage you to phone Service NSW on 13 77 88 and ask to speak to a Business Concierge about the specific flood recovery supports you can access.

All flood affected residents are encouraged to visit our Recovery Centres and Community Advice and Support Service/Recovery Hubs.

Recovery Centres;

1. South Windsor Family Centre Recovery Centre, 6 Greenhills Way, South Windsor

Monday to Friday – 10am to 5pm, Saturday and Sunday - CLOSED

2. Wisemans Ferry – The Retreat, 5564 Old Northern Road, Wisemans Ferry

Monday - Friday – 10am to 4pm, Saturday - Sunday CLOSED

Community Advice and Support Service/Recovery Hubs;

• Kurrajong Heights Bowling Club - Tuesday, 11 May from 9.30am to 12.30pm
• Wilberforce - St John's Anglican Church - Wednesday, 12 May from 10am to 2pm
• Colo Heights (Horrie Eley) Hall - Thursday, 13 May from 10am to 2pm
• St Albans Volunteer Bushfire Brigade Shed - Friday, 14 May from 10am to 2pm
• Lower Macdonald Rural Fire Service Station - Saturday, 15 May from 10am to 2pm

The Upper Colo Bridge crossing is currently CLOSED as it was damaged and partially lost during the recent flood.

Council is seeking funding through the Natural Disaster Program for a replacement bridge. An initial design for the new bridge is currently being prepared.

At this stage we do not have an indication of when works will commence, but we will keep the community up to date as more information is available.

There are over 4000 affected properties in the region, and approximately 600 skip bins in the process of being delivered, in use or collected at any one time.

As such, the following timeframes apply to the delivery and pick up of skip bins:

• Generally, 5-10 working days for the delivery of skip bins
• Generally, 5-10 working days for the pickup of full skip bins.
• Bins will now also automatically move to a pick up list after 10 days from delivery

We understand for some residents there has been a delay of over three weeks for the delivery of bins. We are working hard to clear the backlog of bins and to improve timeframes. This includes establishing a temporary transfer station to minimise times the trucks need to travel and unload after picking up full bins.

Here are a few simple points to consider when requesting a skip bin:

• Please note skip bins are only to be provided for flood waste from flood inundated properties
• Please do not lodge multiple requests for skip bin delivery. Each request for a skip bin is assessed and managed by a team member and duplicate requests slows down the response times.
• Note NO chemicals, paints, oils, fuels etc. are to be placed in the bins. These should be taken to your local Community Recycling Centre. To find your nearest Community Recycling Centre, visit https://www.epa.nsw.gov.au/.../community-recycling-centres
• No Asbestos waste is to be placed in bins. If you have asbestos containing flood waste please call Council for further advice.
• If you have not received your bin in 10 working days, or had a bin picked up in 15 workings day, please call our Customer Service Centre on 4560 4444.

If you need to order a skip bin for your flood waste, click here or contact our Customer Service Centre on 4560 4444.

All flood affected residents are encouraged to visit our Recovery Centres and Community Advice and Support Service/Recovery Hubs.

Recovery Centres;

1.South Windsor Family Centre Recovery Centre, 6 Greenhills Way, South Windsor

Monday to Friday – 10am to 5pm, Saturday and Sunday - CLOSED

2.Wisemans Ferry – The Retreat, 5564 Old Northern Road, Wisemans Ferry

Monday - Friday – 10am to 4pm, Saturday – 10am to 2pm, Sunday CLOSED

Community Advice and Support Service/Recovery Hubs;

• Bilpin Hall - Tuesday, 4 May from 9.30am to 12.30pm
• Wilberforce - St John's Anglican Church - Wednesday, 5 May from 10am to 2pm
• Colo Heights (Horrie Eley) Hall - Thursday, 6 May from 10am to 2pm
• St Albans Volunteer Bushfire Brigade Shed - Friday, 7 May from 10am to 2pm
• Colo Heights (Horrie Eley) Hall - Saturday, 8 May from 10am to 2pm

Council are committed to supporting our community to recover from the flood. There is financial assistance available:

• Application fees will be waivered for construction or reconstruction works for flood impacted properties
• DA and Construction Certificate Applications for flood impacted properties will be prioritised
• If your property was significantly impacted by the recent flood, we understand this may impact your ability to pay the Rates. If you are experiencing financial difficulties, please email us at council@hawkesbury.nsw.gov.au or call us on (02) 4560 4444 to discuss how we can assist you.

Please contact our Customer Service Centre on 4560 4444 for details.

Initially Public Works were coordinating the drop off and pick up of skip bins for our flood affected resident's and were using their contractor Bingo. Public Works is now handing over this process to Council and Council will be working with Dump It to provide skip bins to our flood affected residents.

• If you are a flood affected resident who requested a bin via Council and you have a Bingo bin at your property that now needs to be collected, please request the collection HERE
• If you are a resident of Hawkesbury City Council and you have been impacted by the floods and need a skip bin dropped off, please request this HERE. When your Dump It skip bin is ready for collection, please call Dump It directly on 1300 211 111.

If you have difficulty in completing our online form, please call Council's Customer Service Centre on 4560 4444 during business hours for assistance.