Flood Recovery Information - Hawkesbury 2021

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This page is here to support our community during the recovery from the 2021 floods. There is a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current Flood Recovery Information is HERE

Register to receive Flood Recovery Information Updates via email HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

FOOD SUPPORT SERVICES:

For the current availability of food and emergency support services click HERE

COMMUNITY HUBS:

Community Hubs normally provide fortnightly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans.


Face to face hubs have been suspended due to the Health Restrictions but will be back from November 1!!!

A new ONLINE HUB is still available on Mondays and Bounce Back Exercise Groups are running online.

Please click here for all the HUBS INFORMATION

You can contact the Regular Services you would normally find at the Hubs as follows:

Hawkesbury City Council Community Recovery - Liz 0437 144 475 and Jo 0448 991 154

Step by Step Recovery Services – Nicole 0409 670 682

Baptist Community Care & Emergency Relief - Stephen 0468 320 340

Salvos – Karen 0429 549 494

Rural Counsellor – Sharon 0428 342 866

Flood Trauma Recovery – 0429 011 134 or 1800 011 511

Winmalee Neighbourhood Centre - Morna 4754 4050

Service NSW 137788

Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

For detailed Flood Recovery Information CLICK HERE


Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

This page is here to support our community during the recovery from the 2021 floods. There is a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current Flood Recovery Information is HERE

Register to receive Flood Recovery Information Updates via email HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

FOOD SUPPORT SERVICES:

For the current availability of food and emergency support services click HERE

COMMUNITY HUBS:

Community Hubs normally provide fortnightly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans.


Face to face hubs have been suspended due to the Health Restrictions but will be back from November 1!!!

A new ONLINE HUB is still available on Mondays and Bounce Back Exercise Groups are running online.

Please click here for all the HUBS INFORMATION

You can contact the Regular Services you would normally find at the Hubs as follows:

Hawkesbury City Council Community Recovery - Liz 0437 144 475 and Jo 0448 991 154

Step by Step Recovery Services – Nicole 0409 670 682

Baptist Community Care & Emergency Relief - Stephen 0468 320 340

Salvos – Karen 0429 549 494

Rural Counsellor – Sharon 0428 342 866

Flood Trauma Recovery – 0429 011 134 or 1800 011 511

Winmalee Neighbourhood Centre - Morna 4754 4050

Service NSW 137788

Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

For detailed Flood Recovery Information CLICK HERE


Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

  • Recovery Centres and Community Advice and Support Service/Recovery Hubs 7/5/21

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    All flood affected residents are encouraged to visit our Recovery Centres and Community Advice and Support Service/Recovery Hubs.

    Recovery Centres;

    1. South Windsor Family Centre Recovery Centre, 6 Greenhills Way, South Windsor

    Monday to Friday – 10am to 5pm, Saturday and Sunday - CLOSED

    2. Wisemans Ferry – The Retreat, 5564 Old Northern Road, Wisemans Ferry

    Monday - Friday – 10am to 4pm, Saturday - Sunday CLOSED

    Community Advice and Support Service/Recovery Hubs;

    • Kurrajong Heights Bowling Club - Tuesday, 11 May from 9.30am to 12.30pm
    • Wilberforce - St John's Anglican Church - Wednesday, 12 May from 10am to 2pm
    • Colo Heights (Horrie Eley) Hall - Thursday, 13 May from 10am to 2pm
    • St Albans Volunteer Bushfire Brigade Shed - Friday, 14 May from 10am to 2pm
    • Lower Macdonald Rural Fire Service Station - Saturday, 15 May from 10am to 2pm
  • Upper Colo Bridge - Recovery Update 4/5/21

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    The Upper Colo Bridge crossing is currently CLOSED as it was damaged and partially lost during the recent flood.

    Council is seeking funding through the Natural Disaster Program for a replacement bridge. An initial design for the new bridge is currently being prepared.

    At this stage we do not have an indication of when works will commence, but we will keep the community up to date as more information is available.

  • New Timeframes for the Delivery and Pick Up of Skip Bins - 4/5/21

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    There are over 4000 affected properties in the region, and approximately 600 skip bins in the process of being delivered, in use or collected at any one time.

    As such, the following timeframes apply to the delivery and pick up of skip bins:

    • Generally, 5-10 working days for the delivery of skip bins
    • Generally, 5-10 working days for the pickup of full skip bins.
    • Bins will now also automatically move to a pick up list after 10 days from delivery

    We understand for some residents there has been a delay of over three weeks for the delivery of bins. We are working hard to clear the backlog of bins and to improve timeframes. This includes establishing a temporary transfer station to minimise times the trucks need to travel and unload after picking up full bins.

    Here are a few simple points to consider when requesting a skip bin:

    • Please note skip bins are only to be provided for flood waste from flood inundated properties
    • Please do not lodge multiple requests for skip bin delivery. Each request for a skip bin is assessed and managed by a team member and duplicate requests slows down the response times.
    • Note NO chemicals, paints, oils, fuels etc. are to be placed in the bins. These should be taken to your local Community Recycling Centre. To find your nearest Community Recycling Centre, visit https://www.epa.nsw.gov.au/.../community-recycling-centres
    • No Asbestos waste is to be placed in bins. If you have asbestos containing flood waste please call Council for further advice.
    • If you have not received your bin in 10 working days, or had a bin picked up in 15 workings day, please call our Customer Service Centre on 4560 4444.

    If you need to order a skip bin for your flood waste, click here or contact our Customer Service Centre on 4560 4444.

  • Flood Recovery Centres & Community Advice and Support Service/Recovery Hubs - 3/5/21

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    All flood affected residents are encouraged to visit our Recovery Centres and Community Advice and Support Service/Recovery Hubs.

    Recovery Centres;

    1.South Windsor Family Centre Recovery Centre, 6 Greenhills Way, South Windsor

    Monday to Friday – 10am to 5pm, Saturday and Sunday - CLOSED

    2.Wisemans Ferry – The Retreat, 5564 Old Northern Road, Wisemans Ferry

    Monday - Friday – 10am to 4pm, Saturday – 10am to 2pm, Sunday CLOSED

    Community Advice and Support Service/Recovery Hubs;

    • Bilpin Hall - Tuesday, 4 May from 9.30am to 12.30pm
    • Wilberforce - St John's Anglican Church - Wednesday, 5 May from 10am to 2pm
    • Colo Heights (Horrie Eley) Hall - Thursday, 6 May from 10am to 2pm
    • St Albans Volunteer Bushfire Brigade Shed - Friday, 7 May from 10am to 2pm
    • Colo Heights (Horrie Eley) Hall - Saturday, 8 May from 10am to 2pm
  • Flood Recovery Financial Assistance - Recovery Update 28/4/21

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    Council are committed to supporting our community to recover from the flood. There is financial assistance available:

    • Application fees will be waivered for construction or reconstruction works for flood impacted properties
    • DA and Construction Certificate Applications for flood impacted properties will be prioritised
    • If your property was significantly impacted by the recent flood, we understand this may impact your ability to pay the Rates. If you are experiencing financial difficulties, please email us at council@hawkesbury.nsw.gov.au or call us on (02) 4560 4444 to discuss how we can assist you.

    Please contact our Customer Service Centre on 4560 4444 for details.

  • Skip Bins for Flood Affected Residents - Recovery Update 26/4/21

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    Initially Public Works were coordinating the drop off and pick up of skip bins for our flood affected resident's and were using their contractor Bingo. Public Works is now handing over this process to Council and Council will be working with Dump It to provide skip bins to our flood affected residents.

    • If you are a flood affected resident who requested a bin via Council and you have a Bingo bin at your property that now needs to be collected, please request the collection HERE
    • If you are a resident of Hawkesbury City Council and you have been impacted by the floods and need a skip bin dropped off, please request this HERE. When your Dump It skip bin is ready for collection, please call Dump It directly on 1300 211 111.

    If you have difficulty in completing our online form, please call Council's Customer Service Centre on 4560 4444 during business hours for assistance.

  • Flood Recovery Centres & Community Advice and Support Service/Recovery Hubs - 26/4/21

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    All flood affected residents are encouraged to visit our Recovery Centres and Community Advice and Support Service/Recovery Hubs.

    Recovery Centres;

    1️.South Windsor Family Centre Recovery Centre, 6 Greenhills Way, South Windsor

    Monday, Tuesday, Wednesday and Friday – 10am to 5pm, Thursday 10am to 6pm, Saturday and Sunday - CLOSED

    2. Wisemans Ferry – The Retreat, 5564 Old Northern Road, Wisemans Ferry

    Monday - Friday – 10am to 4pm, Saturday – 10am to 2pm, Sunday CLOSED

    Community Advice and Support Service/Recovery Hubs;

    • Kurrajong Heights Bowling Club - Tuesday, 27 April from 9.30am to 12.30pm
    • Wilberforce School of Arts - Wednesday, 28 April from 10am to 4pm
    • Colo Heights (Horrie Eley) Hall - Thursday, 29 April from 10am to 4pm
    • St Albans Volunteer Bushfire Brigade Shed - Friday, 30 April from 10am to 4pm
    • Paradise Café 766 River Rd Lower Portland - Saturday, 1 May from 10am to 2pm
  • OUR OPEN SPACES - FLOOD RECOVERY UPDATE 22/4/21

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    Repair work is continuing on several of our Playgrounds and Reserves that were impacted by the recent flood event. Due to the damage, these locations will remain CLOSED. We will continue to update the community as work progresses and these locations become open to the public.

    Here is the latest update of works that are required;

    • Governor Phillip Park – Clean up of vegetation and replacement of mulch in Playspace gardens, softfall mulch replacement, waterplay electronics to be replaced, mud and slit removal, BBQ's to be repaired.
    • Church Street Reserve – Clean up of vegetation and mulching of Playspace area, softfall replacement, carpark repairs.
    • Macquarie Park – Softfall mulch replacement, safety fence repairs, debris clean up.
    • Howe Park - The Luke Worsley Bridge is currently closed, handrail will need repair work, ongoing clean up of debris, fitness equipment softfall replacement, replacement of park furniture and rubbish bins.
    • Hawkesbury Park – Replacement of softfall, ongoing debris clean up.
    • Hanna Park - Ongoing tree work and sediment removal to lower section.
    • Yarramundi Reserve & Navua Reserve - Ongoing tree works and remediation.
    • Windsor Wharf Reserve - Wharf area to be inspected and made ready for re-instatement of pontoon.
  • Greens Road Lower Portland - Flood Recovery Update 22/4/21

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    The March 2021 flood event has had a significant impact on local residents and their properties along Greens Road, Lower Portland.
    Council staff have inspected Greens Road a number of times and assessed the impact of the flood on the road. The following action plan has been developed:
    • The road subsidence located south of Juniors on Hawkesbury remains open at this stage with a 5 tonne weight restriction for vehicles
    • The road subsidence located north of Juniors on Hawkesbury has been closed to through traffic due to safety concerns
    • A geotechnical firm has been engaged to investigate:
    1. the best way forward to re-establish a safe road network at both locations
    2. possible short term options to improve the road stability
    3. an increase to the current 5 tonne weight restriction
    The preliminary geotechnical investigations have been undertaken and the geotechnical firm will be commencing on site later this week. Information from the investigation should be available within approximately 2 weeks of commencing on site. This information will then be shared with the community.
    The traffic control near Wheelbarrow Ridge Road will remain in place until further notice.
    We will continue to keep the local community informed of the situation as it develops. If you have any questions in relation to the planned works or any other concerns please contact Council’s Customer Service on 45604444.
  • Free Skip Bins for Flood Affected Properties - 20/4/21

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    Skip bins are continuing to be delivered to flood affected properties in the Hawkesbury. If you need to book a skip bin to come to your property or street click here Once your skip bin is full, you can also request a pick up via the same form.
    You will need to provide your name, address and details of the amount and type of waste to be disposed of.
    If you would prefer to take your flood affected waste directly to the Hawkesbury Waste Management Facility, please book your drop off time HERE
    If you are unable to register online or require further assistance, please call our Customer Service Team on 4560 4444
Page last updated: 21 October 2021, 16:43