Flood Recovery Information - Hawkesbury 2021

Share on Facebook Share on Twitter Share on Linkedin Email this link

This page is here to support our community during the recovery from the 2021 floods. There is a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current Flood Recovery Information is HERE

Register to receive Flood Recovery Information Updates via email HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

FOOD SUPPORT SERVICES:

For the current availability of food and emergency support services click HERE

COMMUNITY HUBS:

Community Hubs normally provide fortnightly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans.


Face to face hubs have been suspended due to the Health Restrictions but will be back from November 1!!!

A new ONLINE HUB is still available on Mondays and Bounce Back Exercise Groups are running online.

Please click here for all the HUBS INFORMATION

You can contact the Regular Services you would normally find at the Hubs as follows:

Hawkesbury City Council Community Recovery - Liz 0437 144 475 and Jo 0448 991 154

Step by Step Recovery Services – Nicole 0409 670 682

Baptist Community Care & Emergency Relief - Stephen 0468 320 340

Salvos – Karen 0429 549 494

Rural Counsellor – Sharon 0428 342 866

Flood Trauma Recovery – 0429 011 134 or 1800 011 511

Winmalee Neighbourhood Centre - Morna 4754 4050

Service NSW 137788

Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

For detailed Flood Recovery Information CLICK HERE


Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

This page is here to support our community during the recovery from the 2021 floods. There is a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current Flood Recovery Information is HERE

Register to receive Flood Recovery Information Updates via email HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

FOOD SUPPORT SERVICES:

For the current availability of food and emergency support services click HERE

COMMUNITY HUBS:

Community Hubs normally provide fortnightly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans.


Face to face hubs have been suspended due to the Health Restrictions but will be back from November 1!!!

A new ONLINE HUB is still available on Mondays and Bounce Back Exercise Groups are running online.

Please click here for all the HUBS INFORMATION

You can contact the Regular Services you would normally find at the Hubs as follows:

Hawkesbury City Council Community Recovery - Liz 0437 144 475 and Jo 0448 991 154

Step by Step Recovery Services – Nicole 0409 670 682

Baptist Community Care & Emergency Relief - Stephen 0468 320 340

Salvos – Karen 0429 549 494

Rural Counsellor – Sharon 0428 342 866

Flood Trauma Recovery – 0429 011 134 or 1800 011 511

Winmalee Neighbourhood Centre - Morna 4754 4050

Service NSW 137788

Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

For detailed Flood Recovery Information CLICK HERE


Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

  • Reminder - Free Chemical Clean out for flood recovery - Pitt Town & Wisemans Ferry

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image
    REMINDER - Free Chemical CleanOut for flood recovery at Pitt Town and Wisemans Ferry!
    To help flood affected community members, Hawkesbury City Council has arranged for the Environment Protection Authority (NSW EPA) and The Hills Shire Council to run Flood Recovery - Chemical CleanOut Events for the Hawkesbury.
    Tuesday, 1 June
    The Pitt Town & District Sports Club from 8am to 11am
    Wisemans Ferry Carpark, Off Northern Rd from 2pm to 4pm
    At the Chemical CleanOut events, flood affected Hawkesbury residents will be able to safely dispose of any potentially hazardous household chemicals.
    These include:
    household cleaners and solvents batteries fluorescent globes and tubes paint and paint related products pesticides and herbicides poisons gas bottles fire extinguishers pool chemicals hobby chemicals acids and alkalis car batteries motor oils fuels and fluids Only items that are up to a maximum size of 20L or 20Kg can be dropped off.
  • Colo Heights Electronic Waste Collection Event - Cancelled

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image
    COLO HEIGHTS ELECTRONIC WASTE COLLECTION EVENT
    The Electronic Waste Collection Event that was planned for this Saturday at Colo Heights has unfortunately been cancelled due to low registrations.
    For residents that did register other collection arrangements have been made.
    For any residents in the Hawkesbury that need to drop off electronic waste, the Hawkesbury Community Recycling Centre at the Waste Management Facility accepts Electronic Waste.
    The Centre is open 8am-4pm everyday excluding public holidays at 1 The Driftway, South Windsor.
  • Playground and Reserves Update

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image
    PLAYGROUNDS & RESERVES - RECOVERY UPDATE
    Repair work is continuing on several of our Playgrounds and Reserves after they were impacted by the recent flood event.
    Here is the latest update;
    *Governor Phillip Park Playground – NOW OPEN! The waterplay is currently not operational.
    *Church Street Reserve Playground – NOW OPEN!
    *Macquarie Park – NOW OPEN - more work is required at this location including; bollard replacement, signage installation, playground fence repair, replace rubber sections of the playground (playground is still usable), access to one or two toilets is limited, the canoe ramp is not operational, the BBQs are currently not operational. The community accessing the river and beach area should take care as the flood has altered that area and there may be logs and other items within the river itself that were not previously there.
    *Howe Park - CLOSED - The Luke Worsley Bridge is currently closed, handrail will need repair work, ongoing clean up of debris, fitness equipment softfall replacement, replacement of park furniture and rubbish bins.
    *Hawkesbury Park – CLOSED - Replacement of softfall is currently underway, ongoing debris clean up, playground currently fenced off.
    *Hanna Park - CLOSED - Ongoing tree work and sediment removal to lower section.
    *Yarramundi Reserve & Navua Reserve - NOW OPEN!
    *Windsor Wharf Reserve - CLOSED - the pontoon is being re-instated today and will continue Monday.
  • Clean Up Australia Day in the Hawkesbury - 21/5/21

    Share on Facebook Share on Twitter Share on Linkedin Email this link

    Council is partnering with Clean Up Australia and supported by OzFish Unlimited to hold a Community Clean Up Day on Sunday 30 May.

    Come along and help support the flood recovery by cleaning up these locations, removing flood waste and debris.

    If you would like to join us at one of the sites or make a donation click on the links below

    • Deerubbin Park, Windsor - https://bit.ly/2RwNbCb
    • Colbee Park, McGraths Hill - https://bit.ly/3hDcLjl
    • Argyle Bailey Memorial Park, Ebenezer - https://bit.ly/3uZj0C0
    • Cattai Creek, Glenorie (boat access only from Hills Council side of creek) - https://bit.ly/3hCNhmc


  • Flood damage to Upper Hawkesbury Power Boat Club - 20/5/21

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    Following ground subsidence as a result of the flood in March 2021, the Upper Hawkesbury Power Boat Club in Governor Phillip Park, Windsor has suffered significant structural damage.

    Consequently, the building is currently unable to be occupied. Council has undertaken reviews of the structure through specialist engineering consultants and is currently assessing proposals and the viability of repair works with builders.

    As the building is currently not able to be used including the public amenities, Council is looking at options to provide a temporary amenities block to service Governor Phillip Park visitors. Council is also looking at how to best support the Upper Hawkesbury Power Boat Club members including providing other Council facilities for their use in the short term.

    Further updates will be provided as more information is available.

  • Flood Recovery Centres & Community Advice and Support Service/Recovery Hubs - 17/5/21

    Share on Facebook Share on Twitter Share on Linkedin Email this link

    All flood affected residents are encouraged to visit our Recovery Centres and Community Advice and Support Service/Recovery Hubs.

    Recovery Centres;

    1️. South Windsor Family Centre Recovery Centre, 6 Greenhills Way, South Windsor ⏰ Monday to Friday – 10am to 5pm

    2️. Wisemans Ferry – The Retreat, 5564 Old Northern Road, Wisemans Ferry ⏰ Monday - Friday – 10am to 4pm NOTE: This Recovery Centre will be CLOSED from 4pm this Friday, 21 May 2021.

    Community Advice and Support Service/Recovery Hubs;

    • ➡ Bilpin Hall - Tuesday, 18 May from 9.30am to 12.30pm
    • ➡ Wilberforce - St John's Anglican Church - Wednesday, 19 May from 10am to 2pm
    • ➡ Colo Heights (Horrie Eley) Hall - Thursday, 20 May from 10am to 2pm
    • ➡ St Albans Volunteer Bushfire Brigade Shed - Friday, 21 May from 10am to 2pm
  • REMINDER - Remote Area Electronic Waste Collection Events - Colo Heights and St Albans 18/5/21

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    Drop off your computers, televisions and other electronic waste. Residents must register and strict size limits apply For more information and to register please visit: hawkwaronwaste.eventbrite.com

    • Colo Heights - Saturday, 29 May 2021 at Colo Heights Rural Fire Service Station
    • Macdonald Valley - Saturday, 19 June 2021 at Bulga Street, St Albans

    To assist remote communities correctly dispose of old computers, televisions and other electronic waste Council is providing free electronic waste collection events. This follows the success of similar events in 2020 where more than 1,250kg of household problem waste was collected from the Macdonald Valley, Colo and Bilpin communities.

  • Greens Road, Lower Portland - Recovery Update 13/5/21

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    Due to inclement weather over the last week, the survey component of the geotechnical site investigation was delayed and commenced on Tuesday 11 May and will continue over the coming days.

    Priority sites have been identified for the survey component in the worst affected parts of the road and the site investigation will include further exploration of the ground below the surface and underwater. This will capture imagery that can be used to provide strategies for remedial works.

    We will continue to update the community as new information is available.

  • Sydney Water Remedial Work - Flood Recovery 13/5/21

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    Sydney Water will be undertaking remedial work on the embankment and at the pumping station on The Terrace at Windsor from Wednesday, 12 May (weather permitting).

    Resident can expect to see cranes, a truck and chipper onsite during these works. There will be changes to pedestrian access in the work location.

    If you require any further information on the remedial work, please contact Sydney Water on 13 20 90.

  • Flood Recovery Business Information Sessions - 10/5/21

    Share on Facebook Share on Twitter Share on Linkedin Email this link

    Flood recovery information sessions will be held at Pitt Town on the following days;

    Pitt Town and District Sports Club, 139 Old Pitt Town Road.

    • Thursday 13 May, between 6pm and 8pm
    • Wednesday 26 May, between 6pm and 8pm

    You will be able to access support, information and advice on the following:

    • Disaster recovery grants
    • Centrelink assistance packages
    • Technical agricultural and/or sector-specific updates
    • Flood clean-up
    • Riverbank remediation
    • Financial management and insurance issues
    • Mental health supports

    If you are not able to attend in person, we encourage you to phone Service NSW on 13 77 88 and ask to speak to a Business Concierge about the specific flood recovery supports you can access.

Page last updated: 21 October 2021, 16:43