Flood Recovery Information

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Recovering from the impact of disasters can take time.

There are still a range of Recovery Services available to support you, detailed below.


WHERE TO GET FACE TO FACE HELP:

Hawkesbury Community Hubs







  • Wednesdays @ Wilberforce School of Arts Hall - 531 Wilberforce Road
  • Thursdays @ Colo Heights Hall - 2996 Putty Road Colo Heights
  • Fridays @ St Albans School of Arts Hall - 7 Upper Macdonald Road

Hubs recommence Wednesday 14 February 2024

You may also be interested in attending Community Hubs which provide weekly face to face activities and support to the Community.

Please click here for all the HUBS INFORMATION


Mental Health supports are all here

Food Support and other Community Services are all here

Flood Recovery Related Information https://www.yourhawkesbury-yoursay.com.au/67636/widgets/331304/documents/280556

Peppercorn Recovery Support Services and Person-Centered Emergency Planning for connection to services for immediate and longer-term needs; Links to counselling, mental health, and financial support; and preparedness planning. 02 4587 0225 or 02 4587 0222 or email rss@peppercorn.org.au

Care Finder – Hawkesbury

Wesley Care finder services supports older people who need intensive assistance, access to aged care services and who have no family or friends who can help them.

Care finder can help older people:

  • Understand what aged care services are available to them.
  • Conduct assessments and identify needs.
  • Access appropriate services.
  • The care finder program is fully funded through Primary Health Networks, Wesley Care finder services are provided free.

Wesley Mission’s Care finder intake number is 92635177 and email is carefinders@wesleymission.org.au


NSW Health:

Disaster Recovery Clinicians for support and referral with mental health needs.

Contact: Ian McLachlan ian.mclaughlin@health.nsw.gov.au 0428 481 412

Sally Weymouth sally.weymouth@health.nsw.gov.au 0429 011 134

Psychological support to people experiencing suicidal crisis or psychological distress in rural communities and community engagement

Contact: Monica Kaoutal Monica.Kaoutal@health.nsw.gov.au 0407 366 015


Help with IT and Technology – fortnightly at the HUBS.

The Digital Literacy Foundation offer FREE one on one digital mentoring at Hawkesbury Community Hubs in 2024

The digital mentors can assist you to become more confident in:

  • using technology
  • being more aware about scam awareness
  • how to protect your digital information

BOOK a one-on-one appointment on (02) 9090 4141 OR drop-in to one of the Hubs to arrange a time.


HEALTH AND WELLBEING: For Mental Health Support 24hours/7 days a week call:

Crisis Support 131114

Beyond Blue on 1300 224 636

Kids Help Line 1800 55 1800 - support for young people aged 5 to 25


The new permanent Hawkesbury Head to Health site has opened its doors in Richmond!

Located at 1-2 Musson Lane in Richmond, the service provides free mental health support in a safe and welcoming environment for people experiencing distress or crisis. It also supports those wanting to find other mental health support for themselves, or someone they care about.

Contact 1800 595 212

headspace Hawkesbury has also opened its doors to the community!

Headspace is a free service that provides early intervention support to young people aged 12-25 years and their family and friends. Support is delivered across mental health, physical health, work and study and alcohol and other drug needs.

120 Francis Street, Richmond is open 9:00am – 5:00pm weekdays. Contact 1800 517 171.


Find a full range of FREE local mental health supports here: https://www.yourhawkesbury-yoursay.com.au/mentalhealth


NEED ASSISTANCE GETTING PREPARED?

PREPARED INFORMED AND READY

A new one stop preparedness resource is on the Hubs page on Your Hawkesbury Your Say. On this website, you will find resources, advice and information that will help you get prepared for natural disasters that may affect you such as floods, fires, heatwaves, and storms. This page also has Culturally and Linguistically Diverse resources.

Visit the Prepared, Informed and Ready page at https://www.yourhawkesbury-yoursay.com.au/prepared.


GRAB & GO BAGS

You can pick up your free Grab and Go bag to help you prepare for emergencies at one of the following locations:


Community Hubs

Council Administration Building

Hawkesbury Central Library

Richmond Branch Library

Visitor Information Centre

Hawkesbury Regional Museum.

The backpack includes a Waterproof Document Wallet and Emergency Contact Sheet where you can note all your important contacts and phone numbers.

Emergency contact Sheet with emergency checklist is also available in

  • Braille
  • Simplified Chinese
  • Traditional Chinese
  • Communication Image Board

GET PREPARED HAWKESBURY VIDEO

Please watch this short video of some of our Council staff and local Emergency Services about how you can best prepare for potential emergency events.
If you, a family member, or a friend might need some support as we move into the bushfire season, please reach out for assistance, local support is available. https://www.yourhawkesbury-yoursay.com.au/mentalhealth

Peppercorn Services Person Centered Emergency Preparedness (PCEP)
Person-Centered Emergency Preparedness (P-CEP) guides the community and its people through conversation to prepare for emergencies. You are supported to self - assess risk, your preparedness for emergencies such as house fire, landslides, floods, power outages, bushfires, storms, pandemics, and heatwaves.
and support needs in emergency situations. Together the team will develop formal emergency preparedness plans tailored to individual capabilities and needs with the aim to optimise your self- reliance and forward plan your reliance on others.
For more information about PCEP or to book an appointment please
visit http://www.peppercorn.org.au/person-centred-emergency.../ call 4587 0222 or email pcep@peppercorn.org.au

Legal Aid

Get free legal advice and help with problems such as insurance claims and disputes, financial hardship, tenancy and residential parks, government grants eligibility, Centrelink, your rights at work and other everyday legal problems If you prefer to speak with a lawyer over the phone, you can call 1800 801 529 between 9am and 5pm Monday to Friday.

Western Sydney Legal

Get free legal advice and help with problems such as insurance claims and disputes, financial hardship, tenancy and residential parks, government grants eligibility, Centrelink, your rights at work and other everyday legal problems If you prefer to speak with a lawyer over the phone, you can call 1800 801 529 between 9am and 5pm Monday to Friday.

Western Sydney Community Legal Centre (WSCLC) provides FREE access, support, advocacy,

advice referrals and representation to people who live in Western Sydney facing hardship or

barriers in dealing with legal or other issues. For more information click here


For a full list of Food, Support and Community services click here: https://www.yourhawkesbury-yoursay.com.au/info


LOCAL PRACTICAL HELP


Riverbank Rehabilitation Project: Streamlined approvals support

LLS is working directly with flood impacted rural landholders to support them through a streamlined waterway approval process.

If you are planning to self-fund and undertake instream or riverbank works following recent flood events and would like to talk to a Local Land Services technical experts about assistance available under the Riverbank Rehabilitation Project, please email the project team and include your contact details, river, and property details.

Project email: riverrehabproject@lls.nsw.gov.au or visit our website www.lls.nsw.gov.au/river-rehab

Or Call 1300 795 299 and request a call back.

UNDERTAKING WORKS ALONG RIVERBANKS OR CREEKS?

HCC want property owners to know we are seeking to work with them to ensure that any more time and money invested in river banks works are going to have the intended outcome.

We all want restoration works along the riverbanks to be long lasting to:

  • Prevent further erosion.
  • Provide resilience in future flood events.
  • Contribute to a health riparian corridor and river system.
  • Limit any negative impacts on the environment and adjoining properties.
  • Be approved as per legislation.
  • Consider a range of issues such as engineering design, safety, appropriate fill material choices and construction documentation
  • Place owners in a position that they can sell their property in the future and not be hampered by lack of approvals.

We have been working with the relevant State agencies seeking advice to enable works to be undertaken within relevant legislative requirements and approval processes.


We want to help ensure that any works undertaken are sustained and regularized. Please contact us to discuss works that you would like to undertake. Please call us on 4560 4444 to book a meeting. Council is offering the service free of charge for flood impacted residents and businesses.





Recovering from the impact of disasters can take time.

There are still a range of Recovery Services available to support you, detailed below.


WHERE TO GET FACE TO FACE HELP:

Hawkesbury Community Hubs







  • Wednesdays @ Wilberforce School of Arts Hall - 531 Wilberforce Road
  • Thursdays @ Colo Heights Hall - 2996 Putty Road Colo Heights
  • Fridays @ St Albans School of Arts Hall - 7 Upper Macdonald Road

Hubs recommence Wednesday 14 February 2024

You may also be interested in attending Community Hubs which provide weekly face to face activities and support to the Community.

Please click here for all the HUBS INFORMATION


Mental Health supports are all here

Food Support and other Community Services are all here

Flood Recovery Related Information https://www.yourhawkesbury-yoursay.com.au/67636/widgets/331304/documents/280556

Peppercorn Recovery Support Services and Person-Centered Emergency Planning for connection to services for immediate and longer-term needs; Links to counselling, mental health, and financial support; and preparedness planning. 02 4587 0225 or 02 4587 0222 or email rss@peppercorn.org.au

Care Finder – Hawkesbury

Wesley Care finder services supports older people who need intensive assistance, access to aged care services and who have no family or friends who can help them.

Care finder can help older people:

  • Understand what aged care services are available to them.
  • Conduct assessments and identify needs.
  • Access appropriate services.
  • The care finder program is fully funded through Primary Health Networks, Wesley Care finder services are provided free.

Wesley Mission’s Care finder intake number is 92635177 and email is carefinders@wesleymission.org.au


NSW Health:

Disaster Recovery Clinicians for support and referral with mental health needs.

Contact: Ian McLachlan ian.mclaughlin@health.nsw.gov.au 0428 481 412

Sally Weymouth sally.weymouth@health.nsw.gov.au 0429 011 134

Psychological support to people experiencing suicidal crisis or psychological distress in rural communities and community engagement

Contact: Monica Kaoutal Monica.Kaoutal@health.nsw.gov.au 0407 366 015


Help with IT and Technology – fortnightly at the HUBS.

The Digital Literacy Foundation offer FREE one on one digital mentoring at Hawkesbury Community Hubs in 2024

The digital mentors can assist you to become more confident in:

  • using technology
  • being more aware about scam awareness
  • how to protect your digital information

BOOK a one-on-one appointment on (02) 9090 4141 OR drop-in to one of the Hubs to arrange a time.


HEALTH AND WELLBEING: For Mental Health Support 24hours/7 days a week call:

Crisis Support 131114

Beyond Blue on 1300 224 636

Kids Help Line 1800 55 1800 - support for young people aged 5 to 25


The new permanent Hawkesbury Head to Health site has opened its doors in Richmond!

Located at 1-2 Musson Lane in Richmond, the service provides free mental health support in a safe and welcoming environment for people experiencing distress or crisis. It also supports those wanting to find other mental health support for themselves, or someone they care about.

Contact 1800 595 212

headspace Hawkesbury has also opened its doors to the community!

Headspace is a free service that provides early intervention support to young people aged 12-25 years and their family and friends. Support is delivered across mental health, physical health, work and study and alcohol and other drug needs.

120 Francis Street, Richmond is open 9:00am – 5:00pm weekdays. Contact 1800 517 171.


Find a full range of FREE local mental health supports here: https://www.yourhawkesbury-yoursay.com.au/mentalhealth


NEED ASSISTANCE GETTING PREPARED?

PREPARED INFORMED AND READY

A new one stop preparedness resource is on the Hubs page on Your Hawkesbury Your Say. On this website, you will find resources, advice and information that will help you get prepared for natural disasters that may affect you such as floods, fires, heatwaves, and storms. This page also has Culturally and Linguistically Diverse resources.

Visit the Prepared, Informed and Ready page at https://www.yourhawkesbury-yoursay.com.au/prepared.


GRAB & GO BAGS

You can pick up your free Grab and Go bag to help you prepare for emergencies at one of the following locations:


Community Hubs

Council Administration Building

Hawkesbury Central Library

Richmond Branch Library

Visitor Information Centre

Hawkesbury Regional Museum.

The backpack includes a Waterproof Document Wallet and Emergency Contact Sheet where you can note all your important contacts and phone numbers.

Emergency contact Sheet with emergency checklist is also available in

  • Braille
  • Simplified Chinese
  • Traditional Chinese
  • Communication Image Board

GET PREPARED HAWKESBURY VIDEO

Please watch this short video of some of our Council staff and local Emergency Services about how you can best prepare for potential emergency events.
If you, a family member, or a friend might need some support as we move into the bushfire season, please reach out for assistance, local support is available. https://www.yourhawkesbury-yoursay.com.au/mentalhealth

Peppercorn Services Person Centered Emergency Preparedness (PCEP)
Person-Centered Emergency Preparedness (P-CEP) guides the community and its people through conversation to prepare for emergencies. You are supported to self - assess risk, your preparedness for emergencies such as house fire, landslides, floods, power outages, bushfires, storms, pandemics, and heatwaves.
and support needs in emergency situations. Together the team will develop formal emergency preparedness plans tailored to individual capabilities and needs with the aim to optimise your self- reliance and forward plan your reliance on others.
For more information about PCEP or to book an appointment please
visit http://www.peppercorn.org.au/person-centred-emergency.../ call 4587 0222 or email pcep@peppercorn.org.au

Legal Aid

Get free legal advice and help with problems such as insurance claims and disputes, financial hardship, tenancy and residential parks, government grants eligibility, Centrelink, your rights at work and other everyday legal problems If you prefer to speak with a lawyer over the phone, you can call 1800 801 529 between 9am and 5pm Monday to Friday.

Western Sydney Legal

Get free legal advice and help with problems such as insurance claims and disputes, financial hardship, tenancy and residential parks, government grants eligibility, Centrelink, your rights at work and other everyday legal problems If you prefer to speak with a lawyer over the phone, you can call 1800 801 529 between 9am and 5pm Monday to Friday.

Western Sydney Community Legal Centre (WSCLC) provides FREE access, support, advocacy,

advice referrals and representation to people who live in Western Sydney facing hardship or

barriers in dealing with legal or other issues. For more information click here


For a full list of Food, Support and Community services click here: https://www.yourhawkesbury-yoursay.com.au/info


LOCAL PRACTICAL HELP


Riverbank Rehabilitation Project: Streamlined approvals support

LLS is working directly with flood impacted rural landholders to support them through a streamlined waterway approval process.

If you are planning to self-fund and undertake instream or riverbank works following recent flood events and would like to talk to a Local Land Services technical experts about assistance available under the Riverbank Rehabilitation Project, please email the project team and include your contact details, river, and property details.

Project email: riverrehabproject@lls.nsw.gov.au or visit our website www.lls.nsw.gov.au/river-rehab

Or Call 1300 795 299 and request a call back.

UNDERTAKING WORKS ALONG RIVERBANKS OR CREEKS?

HCC want property owners to know we are seeking to work with them to ensure that any more time and money invested in river banks works are going to have the intended outcome.

We all want restoration works along the riverbanks to be long lasting to:

  • Prevent further erosion.
  • Provide resilience in future flood events.
  • Contribute to a health riparian corridor and river system.
  • Limit any negative impacts on the environment and adjoining properties.
  • Be approved as per legislation.
  • Consider a range of issues such as engineering design, safety, appropriate fill material choices and construction documentation
  • Place owners in a position that they can sell their property in the future and not be hampered by lack of approvals.

We have been working with the relevant State agencies seeking advice to enable works to be undertaken within relevant legislative requirements and approval processes.


We want to help ensure that any works undertaken are sustained and regularized. Please contact us to discuss works that you would like to undertake. Please call us on 4560 4444 to book a meeting. Council is offering the service free of charge for flood impacted residents and businesses.





  • Greens Road and Upper Colo Bridge Update #7 - 15.7.2021

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #6

  • Community Hubs and Bounce Back Exercise Class - 13/7/21

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    supporting image

    Due to COVID-19 restrictions there will be no Community Hubs until further notice, however the Bounce Back Exercise Class will be offered online via zoom each Wednesday morning from 9.30am – 10.15am from the 30 June.

    🔹Email emurphy@hawkesbury.nsw.gov.au or call or text 0437 144 475 for login details.

    Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

    🔹For more detailed information on support that is available visit http://ow.ly/SFmY50FtIpE

    🔹You can also find Food Support Services here http://ow.ly/kWFz50FtIpF

    🔹For the most current Flood Recovery update click here http://ow.ly/Ta9J50FtIpD

    You can contact the Regular Services you would normally find at the Hubs for practical assistance and support as follows:

    ☎️Hawkesbury City Council Community Recovery - Liz 0437 144 475 or Jo 0448 991 154

    ☎️Step by Step Recovery Services – Nicole 0409 670 682

    ☎️Salvos – Karen 0429 549 494

    ☎️Rural Counsellor – Sharon 0428 342 866

    ☎️Flood Trauma Recovery – 0429 011 134 or 1800 011 511

    ☎️Morna – Winmalee Neighbourhood Centre 4754 4050

    ☎️Service NSW 137788

    Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.


  • Greens Road and Upper Colo Bridge Update #6 - 8.7.2021

    Share on Facebook Share on Twitter Share on Linkedin Email this link

    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #6

  • Bounce Back classes online due to COVID restrictions - 6/7/21

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    supporting image
    REMINDER - Due to the current COVID restrictions there will be no face to face Bounce Back classes this week however they are being offered online Wednesday morning from 9.30am to 10.15am
    Email emurphy@hawkesbury.nsw.gov.au or call or text 0437 144 475 for login details. For those who participated last week, the log in details are the same.
    Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

  • Wheelbarrow Ridge Road CLOSED - 6 JULY 2021

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    Wheelbarrow Ridge Road at Lower Portland will be closed 6 July from 8.30am to 3pm, weather permitting, to allow for a temporary seal to be applied from Greens Road to no.1890. This temporary seal will reduce the dust being caused while the road is used by traffic diverted from Greens Road, which was damaged by the March floods.

  • Greens Road and Upper Colo Bridge Update #5 - 1.7.2021

    Share on Facebook Share on Twitter Share on Linkedin Email this link

    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #5

  • Due to COVID-19 restrictions there will be no Community Hubs this fortnight (28 June – 10 July)

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    however the Bounce Back Exercise Class will be offered online via zoom each Wednesday morning from 9.30am – 10.15am from the 30 June.
    Email emurphy@hawkesbury.nsw.gov.au or call or text 0437 144 475 for login details.
    Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.
    For more detailed information on support that is available visit https://www.yourhawkesbury-yoursay.com.au/fih2021
    You can also find Food Support Services here https://www.yourhawkesbury-yoursay.com.au/.../docu.../199334
    For the most current Flood Recovery update click here https://www.yourhawkesbury-yoursay.com.au/.../docu.../207556
  • Food Assistance and Flood Recovery Information

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    supporting image
    Food Assistance and Emergency Relief services are continuing to operate within the Hawkesbury.
    Visit https://bit.ly/3x7VLqv for further information and opening hours. Please note that operating hours may vary, and it is recommended that services be contacted directly to confirm operating hours and service availability.
  • Greens Road and Upper Colo Bridge Update #4 - 24/6/21

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    Welcome to your regular update regarding the flood damage to Greens Road at Lower Portland and Upper Colo Bridge, and Council’s commitment to repair these important pieces of community infrastructure.

    CLICK HERE for UPDATE #4

  • Greens Road and Upper Colo Bridge Update #3 - 17/6/21

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    We will be providing regular updates to the community about the flood damage to Greens Road at Lower Portland and the Upper Colo Bridge at Upper Colo and Council’s commitment to repair these important pieces of infrastructure.
    Follow this link to UPDATE #3 https://bit.ly/3iI718K
Page last updated: 04 Mar 2024, 11:21 AM