Flood Recovery Information - Hawkesbury 2021

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This page is here to support our community during the recovery from the 2021 floods. There is a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current Flood Recovery Information is HERE

Register to receive Flood Recovery Information Updates via email HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

FOOD SUPPORT SERVICES:

For the current availability of food and emergency support services click HERE

COMMUNITY HUBS:

Community Hubs normally provide fortnightly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans.


Face to face hubs have been suspended due to the Health Restrictions but will be back from November 1!!!

A new ONLINE HUB is still available on Mondays and Bounce Back Exercise Groups are running online.

Please click here for all the HUBS INFORMATION

You can contact the Regular Services you would normally find at the Hubs as follows:

Hawkesbury City Council Community Recovery - Liz 0437 144 475 and Jo 0448 991 154

Step by Step Recovery Services – Nicole 0409 670 682

Baptist Community Care & Emergency Relief - Stephen 0468 320 340

Salvos – Karen 0429 549 494

Rural Counsellor – Sharon 0428 342 866

Flood Trauma Recovery – 0429 011 134 or 1800 011 511

Winmalee Neighbourhood Centre - Morna 4754 4050

Service NSW 137788

Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

For detailed Flood Recovery Information CLICK HERE


Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

This page is here to support our community during the recovery from the 2021 floods. There is a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current Flood Recovery Information is HERE

Register to receive Flood Recovery Information Updates via email HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

FOOD SUPPORT SERVICES:

For the current availability of food and emergency support services click HERE

COMMUNITY HUBS:

Community Hubs normally provide fortnightly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans.


Face to face hubs have been suspended due to the Health Restrictions but will be back from November 1!!!

A new ONLINE HUB is still available on Mondays and Bounce Back Exercise Groups are running online.

Please click here for all the HUBS INFORMATION

You can contact the Regular Services you would normally find at the Hubs as follows:

Hawkesbury City Council Community Recovery - Liz 0437 144 475 and Jo 0448 991 154

Step by Step Recovery Services – Nicole 0409 670 682

Baptist Community Care & Emergency Relief - Stephen 0468 320 340

Salvos – Karen 0429 549 494

Rural Counsellor – Sharon 0428 342 866

Flood Trauma Recovery – 0429 011 134 or 1800 011 511

Winmalee Neighbourhood Centre - Morna 4754 4050

Service NSW 137788

Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

For detailed Flood Recovery Information CLICK HERE


Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

  • Greens Road and Upper Colo Bridge Update #2 - 10/6/21

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    We will be providing regular updates to the community about the flood damage to Greens Road at Lower Portland and the Upper Colo Bridge at Upper Colo and Council’s commitment to repair these important pieces of infrastructure.

    Follow this link to UPDATE #2 https://bit.ly/3ze2hNT

  • Flood Recovery Clean Up Day 6/6/21

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    supporting image
    More than 50 bags of rubbish including recyclables was collected by volunteers along with large items including polystyrene foam boxes, mesh, hoses, pallets, containers, doors and tyres, with several tonnes loaded into large skips or stockpiled for later transportation to the tip site.
    A hazardous chemical in a large sealed drum on the riverbank at one park was also identified and reported to the EPA for safe removal.
    We would like to thank everyone who came along and helped clean up at this Flood Recovery event.
  • Greens Road and Upper Colo Bridge - Update#1 - 3 June 2021

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    We will be providing regular updates to the community about the flood damage to Greens Road at Lower Portland and the Upper Colo Bridge at Upper Colo and Council’s commitment to repair these important pieces of infrastructure. For the first update;

    Follow this link to UPDATE #1 https://bit.ly/3phTWUF

    If you would like to register for updates via email, register your details here https://bit.ly/3vLPtMt

  • South Windsor Recovery Centre Closing Friday, 4 June 2021 - 3/6/21

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    The Recovery Centre at South Windsor will be closing on Friday at 5pm.
    Council will continue to offer recovery support via Community Hubs operating fortnightly at;

    • Bilpin Hall - Tuesday, 15 and 29 June from 10am to 2pm
    • Wilberforce - St John's Anglican Church - Wednesday, 16 and 30 June from 10am to 2pm
    • Colo Heights - (Horrie Eley) Hall - Thursday, 3, 17 June and 1 July from 10am to 2pm
    • St Albans - Volunteer Bushfire Brigade Shed - Friday, 4, 18 June and 2 July from 10am to 2pm


  • Playgrounds & Reserves - Recovery Update - 2/6/21

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    Repair work is continuing on several of our Playgrounds and Reserves after they were impacted by the recent flood event.

    Here is the latest update;
    🟢 Church Street Reserve Playground – NOW OPEN!
    🟢 Governor Phillip Park Playground – NOW OPEN! The waterplay is currently not operational.
    🟢 Hanna Park - NOW OPEN!
    🟢 Macquarie Park – NOW OPEN - the playground fence has now been repaired, further work is required on; bollard replacement, signage installation, replace rubber sections of the playground (playground is still usable), access to one or two toilets is limited, the canoe ramp is not operational, the BBQs are currently not operational. The community accessing the river and beach area should take care as the flood has altered that area and there may be logs and other items within the river itself that were not previously there.
    🟢 Yarramundi Reserve & Navua Reserve - NOW OPEN!
    🔴 Hawkesbury Park – CLOSED - Replacement of softfall is currently underway, ongoing debris clean up, playground currently fenced off.
    🔴 Howe Park - CLOSED - The Luke Worsley Bridge is currently closed, handrail repair has commenced, ongoing clean up of debris, fitness equipment softfall replacement, damaged park furniture and rubbish bins have been replaced.
    🔴 Windsor Wharf Reserve - CLOSED - the pontoon has been re-instated, access to the public is currently not available.


  • Governor Phillip Boat Club Update - 31/5/21

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    Fences have been placed up around the Governor Phillip Boat Club building at Windsor to prevent access while assessments are carried out on the recent flood damage. The building is currently not safe to access.

    We know Governor Phillip Park is very popular with families - especially with the exciting new double flying fox at the playground! We are installing temporary public toilets nearby so you can continue to enjoy the park while the building is closed. They will be open in time for this weekend.

    We will update the community once the assessment on the damaged building has been finalised.

  • Community Hubs with Recovery Support will operate fortnightly - 31/5/21

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    • Bilpin Hall - Tuesday, 1, 15 and 29 June from 10am to 2pm
    • Wilberforce - St John's Anglican Church - Wednesday, 2, 16 and 30 June from 10am to 2pm
    • Colo Heights (Horrie Eley) Hall - Thursday, 3, 17 June and 1 July from 10am to 2pm
    • St Albans Volunteer Bushfire Brigade Shed - Friday, 4, 18 June and 2 July from 10am to 2pm


  • Get Involved and Help with the Flood Recovery Clean Up - Sunday, 30 May 2021! - 29/5/21

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    It's not too late to register to attend and support the flood clean up in the Hawkesbury, registrations are online or onsite on the day!

    Council is partnering with Clean Up Australia and supported by OzFish Unlimited to hold a Community Clean Up Day on Sunday 30 May.
    Come along and help support the flood recovery by cleaning up these locations, removing flood waste and debris.

    If you would like to join us at one of the sites click on the links below;
    Deerubbin Park, Windsor from 8.30am to 1pm - https://bit.ly/2RwNbCb
    Colbee Park, McGraths Hill from 8.30am to 1pm - https://bit.ly/3hDcLjl
    Argyle Bailey Memorial Park, Ebenezer from 8.30am to 1pm - https://bit.ly/3uZj0C0
    Cattai Creek, Glenorie from 9.30am to 1pm (boat access only from Hills Council side of creek) - https://bit.ly/3hCNhmc

    📸 Deerubbin Park

  • Community updates for Upper Colo Bridge and Greens Road - 28/5/21

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    The flood destruction of Upper Colo Bridge and the flood damage to Greens Road, Lower Portland has affected our residents greatly and Hawkesbury City Council is committed to keeping residents updated on this important infrastructure. Council is aiming to do this by creating a specific email database to keep affected residents informed.

    To sign up head here https://bit.ly/3bWbujJ then click on the green webtile ‘Register for Greens Road and Colo Heights bridge updates’ and fill in your details.

    You can also register on the website to receive flood recovery updates.

    Council’s Customer Service team is also available to help residents with any ongoing concerns about flood recovery on 4560 4444 or email council@hawkesbury.nsw.gov.au




  • REMINDER - Free Chemical CleanOut for flood recovery at Wilberforce! 26/5/21

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    To help flood affected community members, Hawkesbury City Council has arranged for the Environment Protection Authority (NSW EPA) and The Hills Shire Council to run Flood Recovery - Chemical CleanOut Events for the Hawkesbury.

    Wednesday, 2 June from 8am to 1pm at Woodlands Oval, Wilberforce

    At the Chemical CleanOut events, flood affected Hawkesbury residents will be able to safely dispose of any potentially hazardous household chemicals. These include:

    • household cleaners and solvents
    • batteries
    • fluorescent globes and tubes
    • paint and paint related products
    • pesticides and herbicides
    • poisons
    • gas bottles
    • fire extinguishers
    • pool chemicals
    • hobby chemicals
    • acids and alkalis
    • car batteries
    • motor oils
    • fuels and fluids

    Only items that are up to a maximum size of 20L or 20Kg can be dropped off.

Page last updated: 21 October 2021, 16:43