Flood Recovery Information - Hawkesbury 2021

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This page is here to support our community during the recovery from the 2021 floods. There is a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current Flood Recovery Information is HERE

Register to receive Flood Recovery Information Updates via email HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

FOOD SUPPORT SERVICES:

For the current availability of food and emergency support services click HERE

COMMUNITY HUBS:

Community Hubs normally provide fortnightly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans.


Face to face hubs have been suspended due to the Health Restrictions but will be back from November 1!!!

A new ONLINE HUB is still available on Mondays and Bounce Back Exercise Groups are running online.

Please click here for all the HUBS INFORMATION

You can contact the Regular Services you would normally find at the Hubs as follows:

Hawkesbury City Council Community Recovery - Liz 0437 144 475 and Jo 0448 991 154

Step by Step Recovery Services – Nicole 0409 670 682

Baptist Community Care & Emergency Relief - Stephen 0468 320 340

Salvos – Karen 0429 549 494

Rural Counsellor – Sharon 0428 342 866

Flood Trauma Recovery – 0429 011 134 or 1800 011 511

Winmalee Neighbourhood Centre - Morna 4754 4050

Service NSW 137788

Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

For detailed Flood Recovery Information CLICK HERE


Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

This page is here to support our community during the recovery from the 2021 floods. There is a range of supports available.

Checking this page regularly for updates will be the best way for you to be aware of new information on the recovery. If you would like to receive information on flood recovery support as it progresses, please register your details so that we can continue to communicate with our flood affected residents.

The most current Flood Recovery Information is HERE

Register to receive Flood Recovery Information Updates via email HERE

Register to receive Upper Colo Bridge and Greens Road updates via email HERE



LOCAL RECOVERY SUPPORT SERVICES

Peppercorn Recovery Support Services offer individual support to strengthen the capacity, over time, of the flood impacted people of our community by facilitating and working with clients to engage with services, seek financial assistance and information and when needed navigate the range of services available. Call 4587 0225 or email rss@peppercorn.org.au to speak with a Recovery Support Worker.

Department Primary Industries Rural Recovery Support Service for Primary Producers can be contacted on jamie.perry-meijer@dpi.nsw.gov.au or call 0407 910 221 to speak with a DPI Recovery Support Worker

FOOD SUPPORT SERVICES:

For the current availability of food and emergency support services click HERE

COMMUNITY HUBS:

Community Hubs normally provide fortnightly face to face support in the Community Tuesday to Friday in Bilpin, Wilberforce, Colo Heights and St Albans.


Face to face hubs have been suspended due to the Health Restrictions but will be back from November 1!!!

A new ONLINE HUB is still available on Mondays and Bounce Back Exercise Groups are running online.

Please click here for all the HUBS INFORMATION

You can contact the Regular Services you would normally find at the Hubs as follows:

Hawkesbury City Council Community Recovery - Liz 0437 144 475 and Jo 0448 991 154

Step by Step Recovery Services – Nicole 0409 670 682

Baptist Community Care & Emergency Relief - Stephen 0468 320 340

Salvos – Karen 0429 549 494

Rural Counsellor – Sharon 0428 342 866

Flood Trauma Recovery – 0429 011 134 or 1800 011 511

Winmalee Neighbourhood Centre - Morna 4754 4050

Service NSW 137788

Please reach out if you need assistance to help with Recovery from fire, flood and storms. We understand these are challenging times.

For detailed Flood Recovery Information CLICK HERE


Where else to get help:

  • For Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.
  • If your home or belongings have been damaged you can call Disaster Customer Care at Service NSW on 13 77 88 or visit online HERE
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit HERE
  • If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit HERE.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Click here to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at www.GIVIT.org.au to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand. Please keep up to date by reading our News feed below.

  • Upper Colo Reserve - CLOSED this Weekend 19/3/21

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    Due to this weekends predicted weather, Upper Colo Reserve is now CLOSED.

    For those with camping bookings who have not already been in touch with our Customer Service Team, we can reschedule your booking or provide a refund. Please contact our Customer Service Team during business hours on 4560 4444.

    We apologies for any inconvenience this may caused, but the safety of our community is our priority.

  • Local Road Closures - 19/3/21

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    For the most up to date information on local road closures, please head over to our Disaster and Emergency Dashboard HERE
    Our Dashboard will be updated by our staff throughout the day.


    A reminder that if you come across floodwater while driving, never drive, walk, or ride through it. If the road is flooded, forget it!

  • Get your animal plan ready before storms and floods hit - 18/3/21

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    Hawkesbury City Council is joining with the NSW State Emergency Service (SES) in urging residents to plan for their animals ahead of storms and floods.

    “We’ve seen plenty of storms lately,” the Mayor of Hawkesbury, Councillor Patrick Conolly said, “and with storm season still upon us, our residents are being urged by the NSW State Emergency Service to not only plan for themselves, but their animals as well.”

    “It means making sure you have secure fencing to prevent animals escaping during storms, making plans to keep small animals inside during a storm, and planning how to transport your animals, including crates and enclosures for your pets, and where to take them.

    “In the face of potential flooding, owners will need to prioritise moving their livestock to higher ground and away from flood prone areas, so you need to identify and plan where you will take them,” he said.

    “This is especially the case for residents in the Hawkesbury. We have already experienced a good deal of rain, so there is a higher likelihood of flooding if we continue to get more rain.

    “This means we need all local animal owners to have a plan in place,” Mayor Conolly said.

    There are the numerous resources available via www.getreadyanimals.nsw.gov.au to help you make a plan now.

    NSW SES Chief Superintendent Greg Swindells said the NSW SES has specially trained volunteers in large animal rescue.

    “Recently in the Hawkesbury-Nepean Valley, we have been called to assist with cows stuck in mud, sheep trapped by floodwaters, and even horses that have fallen into septic tanks,” Mr Swindells said.

    “While we will always respond when and where we can, it is important that the owners of large animals do their best to keep them safe.

    “This is especially the case with septic tanks. Horses are very heavy animals and while it doesn’t take a lot for them to fall in, it takes a lot to get them out safely.

    "If you have a horse and they can walk across a septic tank, please put measures in place to protect them. This can go a long way to avoiding a very stressful situation for the animal and yourself,” he said.

    In the event you need assistance for your animals, please call Triple Zero (000) and the nearest emergency services agency will respond.

    For more information on how to best plan for your animals, visit www.getreadyanimals.nsw.gov.au and for more information about preparing for floods in the Hawkesbury-Nepean Valley, visit www.ses.nsw.gov.au For videos and images of Large Animal Rescues and training, visit www.dropbox.com/sh/y15gssfxad4gp3e/AABXUJryQvaaaaeUFwNQ1SRDa?dl=0

  • Disaster and Emergency Dashboard - 18/3/21

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    With wet weather predicted for the next few days, make sure you check out our Disaster and Emergency Dashboard for information on:

    • Road & Ferry Closures
    • Weather Warnings & Radar
    • Flood & Storm information from the NSW SES
    • River Heights
    • Prepare for Flood information

    Click here for Council's Dashboard for further information


Page last updated: 21 October 2021, 16:43