Category Council Services   Show all

  • Road Repairs Update 24/3/2021

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    LOCAL ROAD REPAIRS - UPDATE 24/3/21

    Council is aware that there are many local roads that will require repair and pot hole fills.

    Please be aware that our crews will be placing a temporary fix on our roads as many locations will require further work which will take time and be done in an order of priority.

    🛑EAST OF THE RIVER - Road crews are out today filling pot holes and making temporary repairs to the local roads.

    🛑WEST SIDE OF RIVER - Currently we do not have materials to start repairs on the west side of the river but we are working on a delivery and we will have crews out once this is available.

    🛑ISOLATED ROADS - Our crews will not be able to start any repair work on roads that are not accessible.

    ⚠️We encourage our community to take extra care on our roads due to the damage which has been caused by this flooding event and we appreciate your patience as we work towards repairing our local roads.

    It is important for our residents to report any road issues via the following options:
    ➡Council online form here www.hawkesbury.nsw.gov.au/_resou…/forms/roads-reporting-form
    ➡Via email to council@hawkesbury.nsw.gov.au
    ➡URGENT LOCAL ROAD ISSUES by ☎ to our Customer Service Team on 4560 4444.

    ℹ By using Council's reporting options and not a third party, it allows us to collect all the information we require (at no additional cost) to address the issue reported. It also provides us with a point of contact so we can contact the resident if we require further information. Please be aware that Council does not have any control over third party reporting platforms that may be available to the community.

  • Waste Update - 24/3/21

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    Our Waste Supervisor has advised that waste collections occurred yesterday at the following locations;
    ➡ Richmond (part of)
    ➡ East Richmond (part of)
    ➡ Bligh Park (part of)
    ➡ Windsor (part of)

    Waste collections are planned for today at the following locations;
    ➡ McGraths Hill (part of)
    ➡ Pitt Town
    ➡ Cattai
    ➡ Maraylya
    ➡ South Windsor (part of)
    ➡ Bligh Park (part of)

    ❗️We ask our residents to please place your bins out the night before your usual collection as our truck collection times may be earlier than normal.

    ISOLATED PROPERTIES - If your property is not accessible due to flooding and road closures, we will be unable to collect your bins at this stage.

    EAST OF THE RIVER - We are currently keeping close to the usual day of collection for East of the river.

    WEST OF THE RIVER - Currently our waste collection trucks can not leave the area to be emptied due to the flooding and road closures.

    We understand that the community have full bins, we ask that you remain patient and understanding at this time as we work towards solutions for the waste collections to properties which do not currently have road access. We will continue to provide daily updates on our waste collection service.

    ℹ We encourage our community to report waste collection issues via our online form www.hawkesbury.nsw.gov.au/_resources/forms/bin-request to reduce the amount of calls to our Customer Service Centre

  • Council Facilities - Remain CLOSED Today 23/3/21

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    Council is advising the community that based on the latest advice from the SES and the BOM the following facilities will remain CLOSED today:

    • Hawkesbury Regional Library
    • Hawkesbury Regional Gallery
    • Hawkesbury Regional Museum
    • Richmond Library
    • Richmond Pool
    • Visitor Information Centre
    • Waste Management Facility
    • Companion Animal Shelter
    • Oasis Aquatic and Leisure Centre
    • Upper Colo Reserve
    • Windsor Boat Ramp

    Waste Services will continue to be provided. Please put out your bins on your scheduled day and we will pick them up when we can.

    Our Customer Service Team can be contacted on 4560 4444, via email on council@hawkesbury.nsw.gov.au or via our online form HERE for information or assistance.


  • Waste Collections - UPDATE 23/3/21

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    Waste collections occurred yesterday at the following locations;

    • Bilpin
    • Kurrajong Heights
    • Kurmond (not all locations)

    Currently our waste collection trucks can not leave the area to be emptied due to the flooding and road closures. We understand that the community have full bins, we ask that you remain patient and understanding at this time as we work towards solutions for the waste collections on the west side of the river.

    We encourage our community to report waste collection issues via our online form HERE request to reduce the amount of calls to our Customer Service Centre.

    Waste collections are planned for today at the following locations;

    • Richmond (part of)
    • Bligh Park
    • Windsor (part of)

    We ask our residents to please place your bins out the night before your usual collection as our truck collection times may be earlier than normal.


  • Council Sullage Pump Out Service - 22/3/21

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    Council is still providing a service for sullage pump out on the west side of the river however because of the flooding and heavy rain there will be some delays.

    Please be patient we are trying to get to as many of our residents as we can.

    We will provide more updates on this service during this coming week.


  • Kerbside Collection - 22/3/21

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    Cleanaway have advised Council that they will be calling residents who have a kerbside collection scheduled for this week to arrange a new date for collection.

    Please call Cleanaway - 13 13 39 for any questions you may have relating to your kerbside collection.

  • Council Sewerage Treatment - 22/3/21

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    Even though the access to our treatment plant at South Windsor is restricted and some of our pump stations are flooded we are continuing to operate because we have remote monitoring and control of treatment plant.

  • Bin Collection - 22/3/21

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    We have been receiving lots of enquires about your bins. Council would like to provide this update.

    East Side of the River – Richmond, Windsor and surrounding areas.

    Council would like to advise our residents to leave their bins out for collection on your scheduled day. Council will endeavour to collect your bins during this coming week, we cannot provide exact timing at this stage.

    West side of the River – North Richmond, Wilberforce and surrounding areas.
    Council is working on providing a service to this side of the river. We will update this post today with how your bins will be collected over the coming week.

    Council will provide updates on the bin collection service regularly.






  • Hawkesbury Companion Animal Shelter - 22/3/21

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    We have had lot of people asking how the animals in the Shelter are so we thought we’d give you an update.

    The Companion Animal Shelter is closed to the public as the shelter has lost power. The animals have had to be evacuated and have been relocated to Blacktown Animal Holding Facility and an animal shelter in the Cumberland City LGA.

    Rest assured our animals are safe and been well looked after by our staff.

    We will provide further updates on the Companion Animal Shelter over the next few days.


  • Closing Council Facilities - 24/3/21

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    Council is advising the community that based on the latest advice from the SES and the BOM we have closed our facilities until further notice. The following facilities have been closed:

    - Hawkesbury Regional Library
    - Hawkesbury Regional Gallery
    - Hawkesbury Regional Museum
    - Richmond Library
    - Richmond Pool
    - Visitor Information Centre
    - Waste Management Facility
    - Hawkesbury Nursery
    - Companion Animal Shelter
    - Oasis Aquatic and Leisure Centre
    - Upper Colo Reserve
    - Windsor Boat Ramp

    Waste Services will continue to be provided. Please put out your bins on your scheduled day and we will pick them up when we can.

    Please contact Customer Service on 4560 4444 or via email on council@hawkesbury.nsw.gov.au for information or assistance.