Draft Communications and Engagement Strategy

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Hawkesbury City Council plays a crucial role in shaping the future of our region. We provide over 50 services and facilities to more than 67,000 residents living in urban and rural communities spread across an area of 2,800 square kilometres, roughly the same size as the Sydney metropolitan area.

This large area, with its many towns and villages, makes communicating with our Hawkesbury community challenging. When we are communicating with our community we are dealing with a complex and diverse range of audiences who are often passionate about the place they have chosen to live in.

The community is at

Hawkesbury City Council plays a crucial role in shaping the future of our region. We provide over 50 services and facilities to more than 67,000 residents living in urban and rural communities spread across an area of 2,800 square kilometres, roughly the same size as the Sydney metropolitan area.

This large area, with its many towns and villages, makes communicating with our Hawkesbury community challenging. When we are communicating with our community we are dealing with a complex and diverse range of audiences who are often passionate about the place they have chosen to live in.

The community is at the heart of everything we do. Good communication and engagement will help us improve the delivery of our service, and inform, empower and connect our community. We know that communicating with our community needs to be at the core of what we do, and we want to do it better.

Recently we have had to deal with the challenges of the bushfires touching many in our community, followed closely by floods which impacted many of those same residents. COVID-19 restrictions have influenced the way we communicate and engage with not only these communities, but also the wider Hawkesbury.

The Draft Communication and Engagement Strategy sets out the future direction for Council’s communication. It builds on the work that has been done to communicate with the community, it presents opportunities and challenges and ways that Council will improve its performance.

The Draft Strategy can be viewed in the Documents tab on this page. Alternatively a copy can be viewed at:

  • Council’s Administration Building, 366 George Street, Windsor, Monday to Friday during opening hours from 9am to 4pm
  • Richmond Branch Library, 29 West Market Street, Richmond, Monday to Friday from 9:30am to 6pm and Saturday from 9am to 1pm
  • Hawkesbury Central Library, 300 George Street, Windsor, Monday to Friday from 9am to 7pm, Saturday 9am to 1pm and Sunday 2pm to 5pm.

To make a submission click on the Survey tab below. Council will also receive submissions in writing, addressed to the General Manager, by mail to Hawkesbury City Council, PO Box 146 Windsor NSW 2756, or by email to council@hawkesbury.nsw.gov.au up to close of business on Thursday 3 June, 2021.

Should you lodge a submission, it will be considered, along with any other submissions received and may be included in a Council meeting business paper. Your submission, including any personal information, is accessible by any person upon written application, subject to Council’s Privacy Management Plan and the Government Information (Public Access) Act, 2009. The inclusion of personal information in your submission is voluntary, however, if not provided, may affect consideration of the submission. The information will ultimately be stored in Council’s records system.

Should you have any enquiries with respect to this matter, please contact Suzanne Stuart, Corporate Communication Manager on (02) 4560 4444, or attention email enquiries to council@hawkesbury.nsw.gov.au with reference to the Draft Communication and Engagement Strategy.

Page last updated: 19 July 2021, 08:26